Independent Carpet One Westland Reviews | Read Customer Reviews of independentcarpetonewestland.com

Independent Carpet One Westland Reviews | Read Customer Reviews of independentcarpetonewestland.com

Independent Carpet One Westland reviews

Showing 268 reviews with 5 stars · Clear filters

Ken M.
Mar 4, 2019
I have been using this company for 30…
I have been using this company for 30 years for all my flooring projects my salesman was Bob F I have always received the best of service from him I just had my bathroom Floor replaced today the Installer was Don Kaminski and his crew did a great job they were very polite to my parents and when they were finished with the job they cleaned up everything and they even wiped the floor down they went the extra mile for customer service I would recommend Independent Carpet One Westland to anyone looking for flooring services Ken M Garden City Mi
Response from Independent Carpet One WestlandMar 4, 2019
Ken, Thank you so much for taking the time to share your experience. We truly appreciate your continued support throughout the years. It is always such a pleasure to see you walk through the doors. I am so happy to hear that the installation crew went the extra mile to make sure your Mom and dad were happy with their new flooring. Thank you again. Cathy Buchanan-Owner
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Bernie S.
Feb 27, 2019
Starting with Jeane Salter who was vey…
Starting with Jeane Salter who was vey nice and then John and his boys. It really doesn't get much better. Be proud of your employees.
Response from Independent Carpet One WestlandFeb 27, 2019
Bernie, There is nothing better than reviews like this to make us proud of our staff. And believe me I am very much so. Thank you for taking the time to acknowledge the hard work and dedication of our staff. We appreciate you. Thank you also for the opportunity to provide flooring for your home. Please keep us in mind for all your future flooring needs. Catherine Buchanan-Owner
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Dan & L.
Feb 26, 2019
Undecided
My wife and I wanted new carpet for our family room and bedrooms. After shopping around all over town we still could not decide what we wanted. With all the different grades/types/warranties of carpet we really didn’t unstable what fit our needs. The sales person Jeanne showed tremendous patience and was a great help as she showed us basically all the carpet in the store, explaining the differences and making sure we got quality carpet for a fair price.
Response from Independent Carpet One WestlandFeb 26, 2019
Dan & Lindsey, What a lovely review and one I will definitely share with Jeane! She definitely works hard for her clients to make sure the right product is selected for her clients. Thank you for trusting her and allowing us the opportunity to provide flooring for your home. Enjoy your new flooring and please keep us in mind for all your future flooring needs. Catherine Buchanan-Owner
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Carol D.
Feb 26, 2019
Everyone that I dealt with from the…
Everyone that I dealt with from the salesman and staff at the store to the installers both for vinyl flooring and stairway carpeting, did an excellent and very professional job!
Response from Independent Carpet One WestlandFeb 26, 2019
Carol, Thank you so much for letting us know we are on top of our game :). We truly appreciate your business and the opportunity to provide excellent products and service. We are confident that you will enjoy your new floor and hope you will keep us in mind for all your future flooring needs. Catherine Buchanan-Owner
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Dan Y.
Feb 21, 2019
Carpet and LVT installation
Jeane was very helpful with picking carpet and LVT flooring. We had multiple combinations laid out all over the showroom and then let me take samples home to see what really worked with my space. The installers were great and asked questions about how I would like difficult areas finished off.
Response from Independent Carpet One WestlandFeb 21, 2019
Dan, Thank you for the wonderful review.We work together as a team make sure our customer's experience is enjoyable, knowledgeable and great! From sales, to selection to the installation we pride ourselves to find that perfect floor for our customers. thank you for the opportunity and we hope that when you're in need of future flooring you will think of us. until then enjoy your new LVT floor. Catherine Buchanan-Owner
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Andrea & Clifford T.
Feb 20, 2019
we had a good experience
we had a good experience. jeane explained everything. no problems. everything went well and carpet looks great. thanks
Response from Independent Carpet One WestlandFeb 20, 2019
Andrea & Clifford Thank you so much for taking the time to review your experience with Jeane and our entire staff! We appreciate the opportunity and look forward to working with you again for all your future flooring needs! Enjoy your flooring from Carpet One! Catherine Buchanan-Owner
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Joe H.
Jan 10, 2019
The installers
The installers, father & two sons were EXCELLENT!!!! My floor looks beautiful. I love it I will recommend your company to all my friends. I only had 1 disappoint ment. They didn't leave any left over borards. In case in the future one needs to be replaced.
Response from Independent Carpet One WestlandJan 10, 2019
Joe, Thank you so much for letting us know that you "love" your new floor. So happy to hear that the installation team of Don Kaminski and his boys did a great job for you. I am sorry for the lack of material being left over. This is a new product and we weren't positive what we would be left with after cutting and waste factor. We never want to over sell a product either charging the customer more than what they need. But I am confident you will enjoy years of beauty and performance. Thank you again and we look forward to working with you in the future for all your flooring needs. Catherine Buchanan-Owner
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Sarah
Jan 4, 2019
Wonderful experience
Everything from sales (Cameron) to installation were awesome. I love how it looks. So happy we went here!
Response from Independent Carpet One WestlandJan 4, 2019
Sarah, Thank you for taking the time to write this wonderful review! We appreciate your trust and confidence and we hope you enjoy your new flooring for many years to come. Please keep us in mind for all your future flooring needs. We're happy to be your flooring retailer of choice! Catherine Buchanan-Owner
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