Your flooring opportunities are endless when you visit Independent Carpet One Floor & Home. The Francavilla Family and staff have been dedicated to serving the Westland, Michigan area since 1968. Being a family owned and operated store our customers are welcomed to a friendly and comfortable environment. Even though our showroom houses one of the largest selections of carpet, hardwood, laminate, ceramic tile and resilient flooring, you will never feel too overwhelmed with the experience because our knowledgeable flooring professionals will guide you through our showroom with ease.
Independent Carpet One Westland (independentcarpetonewestland.com) has 303 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Audrea & M.
We are satisfied with our end result. Thank you!
Response from Independent Carpet One WestlandApr 6, 2017
Andrea & Mark, Thank you for taking the time to review your experience with our store and staff. We truly appreciate the opportunity to provide flooring for your home. We look forward to working with you in the future for your flooring needs. Enjoy your new Carpet one floor! Catherine Buchanan, Owner
Anonymous
A bit uncomfortable listening to the installers repeatedly argue with each other.
Response from Independent Carpet One WestlandApr 6, 2017
I am grateful for your review and letting us know about the uncomfortable situation that you were placed in! Without reviews like yours we aren't able to communicate with our staff to better improve our customer's experience! I am so sorry you had to experience this and sad to not know who the installation team was based on your anonymous review. If you'd like to communicate with me directly, please don't hesitate to reach out to me via our number 734-729-6200 and please ask for Catherine Buchanan, owner. Other than the experience with our installers, I am confident that you will enjoy your new flooring for the years to come! We do appreciate your trust and confidence in our team and selection! Thank you again! Catherine Buchanan
John H.
The best of all aspects of flooring. Price, quality and service are top notch. Overall, Independent Carpet One connot be beat.
Response from Independent Carpet One WestlandNov 23, 2016
John, Thank you for taking the time to write this awesome review! It was a pleasure to work with you and we look forward to working with you in the future! Enjoy your new flooring and Have a happy holiday! Cathy
Linda K.
The guys were nice.... They brought their vacuum in the room that was newly carpeted... and went to vacuum... The bag was TOTALLY FULL... mess went everywhere.... (I have asthma...)... He then went to get a new bag.. didnt go on right.... I brought my own vacuum and did myself..
Response from Independent Carpet One WestlandNov 15, 2016
Linda, Oh dear!!! I am so sorry for the mess and problem with my installer's vacuum!! Our whole intent to leave your home prepared and ready for your furniture to be replaced in spot just went south!! Other than the vacuum mishap I sure hope you love your new carpet!! Thank you for letting us know about the vacuum story! I'm on it!!! Cathy
Hugh H.
good carpet, friendly and fast install
Response from Independent Carpet One WestlandSep 27, 2016
Hugh, Thank you for taking the time to review your experience! Enjoy your new flooring. Hope to see you again for your next flooring investment!
Ralph Frank (Incorrect, my name Ralph R.
We have counted on and used Independent as our primary source for flooring updates to several houses since the 1980's
Response from Independent Carpet One WestlandSep 11, 2016
Our long time loyal clients is how we have grown our business! We are so thankful for your support and we strive to keep your business and making you happy along with helping to make your home beautiful! Thank you so much for your continued support! We truly do appreciate you! Cathy
Fran D.
The Sales person was helpful. The installers were very nice. I gave them a good rating and later found a few little things that I didn't like..marks on wall and a little dry wall cracked at top of stairs. Overall the experience was good and I would shop at your store again.
Response from Independent Carpet One WestlandApr 27, 2016
Fran, Thank you so much for taking the time to write this review! I am glad to hear our installers and sales associate were both helpful and friendly! I am sad to hear about the tarnished wall and drywall. If you'd like us to come out and handle a repair for you please don't hesitate to call. Better yet I will have your sales associate contact you and discuss this further! Thank you as well for your continued trust in us and we look forward to assisting you with your future flooring needs!
