Independent Carpet One Westland Reviews | Read Customer Reviews of independentcarpetonewestland.com

Independent Carpet One Westland Reviews | Read Customer Reviews of independentcarpetonewestland.com

Independent Carpet One Westland reviews

Showing 268 reviews with 5 stars · Clear filters

Michelle M R.
Dec 9, 2017
Top notch company from the showroom to …
Top notch company from the showroom to installation. Everyone I dealt with was honest, sincere and courteous. They truly believe in customer service. I highly recommend Independent Carpet One!
Response from Independent Carpet One WestlandDec 10, 2017
Michelle, What a wonderful review thank you so much. I am pleased to hear that you had such a pleasant experience at Independent Carpet One. We truly appreciate your trust and confidence and look forward to working with you for all your future flooring needs. Catherine Buchanan - Owner
Report
Kim G.
Dec 6, 2017
Good experience
I’ve always had good experiences dealing with Carpet One and this time was no different. Very helpful and knowledgeable. Always a pleasure.
Response from Independent Carpet One WestlandDec 6, 2017
Kim, Thank you very much for taking the time to share your experience. I believe we have an outstanding staff that cares about our clients. We do appreciate your continued trust and confidence and always look forward to working with you. Enjoy your new Tigressa Carpet. Catherine Buchanan- Owner
Report
Catherine H.
Nov 24, 2017
I was very pleased with my sales …
I was very pleased with my sales representative, Jeane Salter. She was very professional and helpful in choosing my carpet. She also went over all that would happen when the house was measured and what would happen when it was installed. The team you sent out were very professional and polite. They answered all our questions and worked quickly. I would recommend you carpet store to anyone who asked about my carpet.
Response from Independent Carpet One WestlandNov 25, 2017
Catherine, Thank you for sharing your experience on our review platform! We are happy that we all as a team met your expectations! We look forward to working with you again for all yours and your family's future flooring needs! Enjoy your new floors and thank you for your trust! Catherine Buchanan - Owner
Report
Dina & Matt S.
Nov 18, 2017
Pleasant experience with this company
Pleasant experience with this company. Our floor turned out GREAT!! Would highly recommend!!
Response from Independent Carpet One WestlandNov 18, 2017
Dina & Matt, Thank you for taking the time to write this review. We are so happy to hear you had a great experience and that you find the flooring to be great! We look forward to working with you in the future for all your flooring needs! Until then ... enjoy! Catherine Buchanan-Owner
Report
S L.
Nov 11, 2017
Excellent Quality and Service
We have purchased carpet from this store for many years. They are always professional, friendly, helpful and honest. They have installed carpet at my home and work and they do an excellent job and the carpet wears very well.
Response from Independent Carpet One WestlandNov 11, 2017
Thank you for the wonderful review and taking the time to visit our review Platform. We appreciate your years of trust and confidence and we promise to deliver the same quality service and product you've come to find at Independent Carpet One. Catherine Buchanan-Owner
Report
Norman & Joan C.
Nov 9, 2017
The whole process was outstanding
The whole process was outstanding, especially the care and concern for my wife who is highly sensitive to smells and the assistance to select the right material and color to blend with the rest of our home. The installation process was equally outstanding. I would highly recommend "Independent Carpet One Westland " to anyone.
Response from Independent Carpet One WestlandNov 9, 2017
We have been graced with working with you both over the past few years. We appreciate your trust and confidence in our products and service. It been such a pleasure to work with you to find that perfect floor throughout your home. Thank you for the kind words and the opportunity. Now enjoy that beautiful Kitchen floor and carpeting. Catherine Buchanan- Owner
Report
Jo
Nov 8, 2017
Once again
Once again, Cathy has been on top of our flooring needs! Currently having wood floors installed throughout a new build and the job is going perfectly (after she was tactfully able to circumvent some builder issues!). She has all the ideas and suggestions as a professional with a good eye for design. Our installer is also very friendly and is very careful and neat, an important factor especially with wood flooring. Can't wait till it's all done - AND, to be able to live in our new home! Thanx Cathy and Independent Carpet One Westland!
Response from Independent Carpet One WestlandNov 9, 2017
Oh Jo & Mike...thank you for the opportunity. It has been our pleasure to work with you getting your home ready to sell and for the new home to be an amazing new place to enjoy family and friends. We are honored with your trust and confidence in myself and my installation team! Enjoy your new wood floors and of course the gorgeous new home that I am so happy to have been a part of beautifying! Catherine Buchanan-Owner
Report
Micheal L.
Nov 7, 2017
Carpet one shows they care about You as a customer
I had a major disaster happen dealing with The Carpet Guys. I went to Independent One after and spoke with Catherine who was very concerned with my issue and went above and beyond to make me happy and get me installed. Also want to thank John and his installers who asked many questions and went out of their way to make me a happy customer. They took their time and and made sure to leave behind an excellent job. John is also coming back to touch up a spot for me I wanted covered at the bottom of my stairs which I really appreciate. Very happy and satisfied. Thanks for caring and doing a professional job.
Response from Independent Carpet One WestlandNov 8, 2017
Micheal, It was such a pleasure to work with you and to make a bad situation a successful one with a happy client just makes me smile! Thank you for allowing us the opportunity to provide new flooring for your home and it was such a pleasure to meet you and find that perfect carpet. John is a blessing to us here at Independent Carpet One and I'm thrilled to know he is continuing to help you. Enjoy the new carpet and we hope to work with you in the future for all your flooring needs! Catherine Buchanan-Owner
Report