Teresa A.
Never received my order
Never received my order. I texted about it(email) and never got a response😟

Welcome to incendioMagicWand.com – the home of the legendary Incendio Wand that lets you shoot real fireballs with a flick of your wrist. But that’s not all – here you’ll also find a wide range of unforgettable gift ideas for every occasion and for everyone you care about.
Incendio Magic Wand (incendiomagicwand.com) (incendiomagicwand.com) has 577 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
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Teresa A.
Never received my order. I texted about it(email) and never got a response😟
Nicolas K.
China rubbish for a lot of Money
Response from Incendio Magic Wand (incendiomagicwand.com)Oct 17, 2025
Hi Nicolas, We're sorry to hear that you’re disappointed with your purchase. Our goal is to offer unique and stylish products by working with a variety of international suppliers, including those in China. While we understand the product may not have met your expectations, we do our best to ensure that item quality matches what is shown and described on our website. If you'd like to discuss your order further or if there’s an issue we can help resolve, please don’t hesitate to reach out to our support team. We’re here to help and want to make things right if possible. Thank you for your feedback. Best regards,
Beth S.
Have not received the item yet, tracking seems to show it is in customs and has been for three days. I paid the extra for expediting, that was a waste! Hopefully it will arrive soon, if not I will be in contact with you.
Response from Incendio Magic Wand (incendiomagicwand.com)Oct 17, 2025
Hello Beth, your order is in transit at the moment. Please contact us at [email protected] for more details.
Marvin P.
I ordered the right size m. I was not the shirt fits smaller than the size. Too much trouble to return. My two son's and g son wanted the same shirts. Too bad we can't do more business. I will just give the shirt away. We found same shirts from another company.
Milena
Tutto perfetto
Kristopher M.
I ordered 2 items items and paid for expedited service/shipping. I received an email 3 days after ordering stating that my items had been shipped (even received a tracking number). Another 3 days goes by, about when my items should be arriving for my upcoming party (2 days away) and I received communication that 1 of my items was out of stock and they needed to substitute it. How are my items 'out for shipping' with a tracking number if the item is out of stock?? And why did it take a week to notify me of this?? And why did I pay for expedited service/shipping if this is your best service?? Horrible service, communication and company!
Robert C.
The web sight was a little glitchy
Unamused
THIS IS A DROP SHIPPER. I cannot stress to stay as far away as possible. Simply googling this company will show you how much of a scam it is. You can find the same items for 50-75% less on aliexpress. Which Ironically is where they buy the items from before marking them up ridiculously. Stay away at all cost and buy the same thing you would get from them for cheaper at the source. Better yet buy something of better quality with your money instead of their insane markup cheap stuff. As others have said you will not get your item any time soon after ordering and they will not respond to any cancellation requests. If they do respond to a cancellation request they will claim it has already been fulfilled and there is nothing they can do. The item has now arrived A MONTH LATER, I tried to cancel it before it got to the shipper per their provided tracking. The seller ignored any attempts at communications until it was convenient for them to reply. The item itself is horrible quality and is no less than 3 sizes smaller than it should have been.
Response from Incendio Magic Wand (incendiomagicwand.com)Oct 15, 2025
Dear customer, Thank you for your feedback. We’re sorry to hear that you had a negative experience. We do work with international suppliers to offer unique and curated products to our customers. Like many online stores, this can sometimes involve longer shipping times, which are clearly stated on our website before checkout. We understand this may not suit everyone’s expectations, and we’re always working to improve our service and delivery times. Regarding cancellations, we do our best to honor them if the order has not yet been processed or shipped. However, once an item has been fulfilled by our warehouse or supplier, we are limited in our ability to stop it mid-shipment. We understand how frustrating that can be and truly regret any inconvenience it may have caused. If you still have an unresolved issue with your order, please feel free to reach out to our support team directly. We’re here to help and would be happy to look into your case further. Best regards,