ImprintReviews of imprint.co

They never answer phone did not apply a payment to account Balancw was 166 paid 100 said I still ow d 102 something does not compute and I have not used the ca d for 2 weeks

Shell switched my credit card to Imprint Visa. I never received the card. There is literally NO WAY to speak to a human being to rectify the situation. I have tried chat multiple times, which was useless, called customer service and got an endless loop of a recording, and finally was transferred to a representative after screaming "representative" 95 times into the phone on my fifth call. Or so I thought...48 minutes of annoying music and I never spoke to a human. I am sad to say I am done with Shell. Not happy - it was very convenient but this disregard for customer service is outrageous.

Worst experience ever shame on shell For two weeks tried to get a human to discuss not getting two cards. Finally gave up and will go to a different gas station. You cannot cancel the account, you cannot get a human on the phone, automated system says you have to speak to agent which doesn’t exist and have sent multiple emails. Shame on Shell for going with this company, lost a lifelong customer

IMPRINT IS A TOTAL SCAM!!!!!!!!! The transition from Citi to Imprint for the Shell Performance Mastercard has been an absolute nightmare. I have spent hours dealing with endless AI phone loops, unhelpful automated chat systems, and impossible wait times just trying to reach a live representative. Important account information—like payment due dates and statements—is completely inaccessible. Dealing with this company has been the most frustrating credit card experience I have ever had, and it is a massive downgrade from the previous issuer. I highly advise being incredibly cautious when dealing with Imprint Payments. These are the kind of things that happen when you work with uneducated people or uneducated people are allowed to run a company. STAY AWAY FROM THIS COMPANY!!!!!!!!!!!!

Beware! DON'T USE IMPRINT AS NEW SHELL GAS CARD. I have owned and trusted my Shell gas card for over 40 years. Paid off balance every month. Imprint took it over at an alarmingly high 34% interest rate. Can you say "predatory lending"? I have been on hold for hours because the only way to cancel the card is by phone. I have spoken for way too long with annoying chat bot to no avail.

The transition of my Shell card to Imprint has been a disaster. No way to access my account, make a payment or speak to a human. Sorry Shell, we're done.

I WAS a Shell customer for years, but no more. Sucks too that my credit score went down because it was one of the cards I had for a long time, all that history is now gone. As others have stated, total nightmare. I dread calling cancel this account.. So tired of AI. I should be able to cancel my account on the website. Makes no sense to have people call in, to talk to no one.

Absolutely the worst I have been trying to close this account for over a month now. No one ever answers the phone you were hung up on after an hour on wait. No one response to emails. The automated system will refuse to close the account stating that I have a balance even though I have a small credit. This is absolute ridiculous and I suggest that we start a class action lawsuit against this company. Update: finally filed a complaint with Better Business Bureau. This finally got them to resolve my issue and get them to respond. They have since close my account anyone who was looking to do this. I recommend you take this avenue as it finally gets them to do something.