ImprintReviews of imprint.co

Ever since these idiots have implemented this AI assistant voice after you call customer service, it's impossible to get transfer to a human, it takes 20 minutes or more to bypass the annoying voice, and after another hour or more before someone pic ups. And I am still waiting for the physical card which has been reordered twice.

I am not sure they deserve one star! It has been more than frustrating as using Ai, Virtual Asst, Direct Email to the support team etc has all garnered the same automated responses…. Resulting in no card and no resolution. Additionally- the Ai/ automated features had inaccurate information regarding hours of support services and how to reach an actual person. This never happened prior to Imprint! Do not know why Shell chose this company! They need to get out of this contract!

So, we got the email stating that our Shell credit card had change to Imprint. Never heard of them. I wnet in though and signed up so when the change happened, we would be set. It was a little difficult but managed to get through it. My biggest issue was they were asking for personal info that no one else did; like having to log into your bank account to sync the payments and having to give them my phone pass code. Not sure I like that. When we had to pay our bill, my husband likes to pay by phone (go figure). the number on the statement is still the old Shell number number the new Imprint number (frustration #2). I went to pay on line and after syncing everything was able to pay. However there is no confirmation # to reference if anything goes wrong.( frustration #3). We also only received one card not two. I went online and added myself to the account to get another card. It has been two weeks and still no card even after the site said I should have in 5-7 business day. All calls have been over 1hr and disconnected.(frustration # 4). So after over 40 years of having a Shell card, will probably not use again unless it is an emergency.

Very disappointed with the Shell Credit Card transition from Citi to Imprint. I noticed an incorrect interest charge posted to my account on May 19. When I contacted support through the online chat, the virtual assistant could only provide generic responses and repeatedly directed me to call customer service. What's even more frustrating is that there is apparently no way to dispute a charge online. Customers are forced to call a support number, where hold times are extremely long. In 2026, requiring customers to spend significant time waiting on the phone just to question a small, potentially incorrect charge is unacceptable. The previous experience with Citi was far more customer-friendly. Since the migration to Imprint, it feels like customer service has taken a BIG step backward.

I have been on hold for over 2 hours, my last bill (balance of $26.63) was paid to Citi inadvertently due on 6/2, now I need to pay imprint? I want to speak to live person to resolve. Now my call ended because they are busy. wow

I don't want to even give them 1 star, but that's the lowest I can give. Terrible customer service. Billed twice for my balance, couldn't reach anyone, so now they are using my money as a credit. I have not received the additional card we requested, but being asked to activate it. They want the card number to activate, but I haven't received it, so I don't have a number. When I dealt with viritual agent, it told me 6 times to call, but when u call, you are put on hold for hours without any response. Imprint sucks!!!

I had to give one star just to be able to write this review, otherwise it would be a negative star. It's now June 3, 2026 and I still haven't received my new card. I'm unable to check the status of where my card is, or access my new supposed account as i dont have a card yet. The customer service line is always busy, I've waited on hold for an hour, only to be told by the chat bot, we're sorry no agents are available, and then the phone disconnected. This has happened not just once but multiple times. The AI chat bot is not helpful at all, I've even went thru it to order a replacement card, and cancel the not mailed card. Only to go thru the process, then be told the chat bot can't help, and I need to speak to a representative. After having my shell account of 30+ year's this is the treatment you get. Shell you've lost my business.

Why would Shell allow Imprint to abuse the trust of their customers? Promised a call back from Imprint and 5 days later no call. The AI assistant says I was issued a card and it would be at my home in the mail in 10 days. That didnt happen. Days later the voice says I was issued a "virtual card". That hasnt happened. I do need a physical card. Frankly, as filthy as most Shell stations/stores are in DFW area I am ready to cancel my card after 61 years. If this fiasco affects my credit rating I am all for a class action lawsuit against IMPRINT and SHELL.