ImportcdsReviews of importcds.com

Since I have read so many negative importcd reviews on this website, I thought I would share my recent experience. I have made numerous purchases from them over the years and never had a problem...until now. I had ordered a DVD. When it arrived, I discovered that the manufacturer engaged in a deceptive practice. The cover gave every indication that the DVD contained two movies when in fact, it only had one. Naturally, I had purchased it for the missing title. This was no fault of importcd, however, it was not my fault either. This was the first time I had to return an item, so I went to their website to find out how to initiate the process. First, you have to email importcd to explain the reason for the return and see if they will grant permission to do so. They replied the next day. In fact, every time I wrote them, I always received a reply the very next day. Once the permission to return was granted, the next step was that they were to send me a pre-paid shipping label. It arrived in about a week. According to the tracking number, the item was received. One week after they received my return, I contacted importcd as I had not received my refund. They responded the next day and told me that the refund had been initiated the day before. They were correct... a refund was indeed credited to my credit card. I had paid $15.66 for the item. I was refunded $12.36. A couple of days later, without any prodding from me, the remaining $3.30 was also refunded. I was made 100% whole in this matter. I have absolutely nothing to complain about. Quite the opposite...I am pleased as to how the transaction was rectified.

I ordered 1 CD and it arrived quite fast despite the Covid-19 situation. The CD is even better than I had expected (the jewel case is inside a cardboard sleeve, it is fabric sealed and has a hype sticker on it). The reason I gave 4 stars is because their customer service is not the greatest (they replied late to my e-mail and their answer had nothing to do with my question), but I got my answer eventually. Even though this was my first and only order, I recommend buying from them. Just use PayPal to be sure of buyer protection.

I have ordered from import CD's several times in the last 2 years, a couple new releases and several older albums. While it is true the albums don't ship until the release date hits, they usually do early the following week of it's release. As far as older albums, they ship pretty quickly after the order, 4-5 days after in my experience. Recently, even with Covid19 restrictions in place, I got it a mere 4 days after placing the order! These reviews seem excessively negative. I have never gotten the wrong item, nor have I ever been left waiting for something that never came. Like I said, I only used importcds 5 or 6 times but all transactions have been seemless and handled very professionally. They even include tracking numbers to follow your order all the way to delivery. My one complaint is I do wish they would offer a digital download of the album so, in the case of new releases and such, you could have access to the music ASAP. but in this day and age, with CD's becoming increasingly harder to find, importcds is legit as far as I'm concerned.

I've found importcds to have a great selection of stock, competitive prices and swift shipping to Australia with good packaging, on both their website and their eBay store. The only problem I've had with them to earn the 4 star rating is that when ordering from their website, I've made an order for a record that was listed as in stock but once I've paid for it goes on back order, meaning I've had to wait for them to get it back in stock. This has happened twice, so they definitely have some issue there. Pretty annoying to be honest. No problems at all on their ebay store.