ImportcdsReviews of importcds.com

I agree with the other reviews. Everything is fine, until you get a problem. Then no customer support. I bought a CD advertised as new; they sent a used CD, dirty, marks on booklet; then refused to refund or make a re-delivery. The customer representative sarcastically told me I could cancel the order and return an "unwanted" item at my own expense.

Purchased an album from ImportCD via eBay several months back. The wrong item arrived and when I wanted to return it they advise that they had no “free returns” set up with Australia, I needed to pay for the return, I provided them with a quote for return post and confirmed again that they would pay it. To cut a long story short, album returned which they refunded the cost of, but after weeks of we will refund the postage cost I. 3-5 days there response now is just “refer to eBay”. Yes there prices are good, there freight is sketchy at best, but do not buy from these guys if you in Australia as they will not assist when they get it wrong.

do not buy anything from this company i wish i had read reviews before ordering got wrong product and there is NO CUSTOMER SERVICE for any kind of return lucky i am only out couple dollars.stay with reputable business.this ISNTone of them

They are dishonest trash barons. I got double downed. In the past they had canceled preorders on me but like others have cited their prices are always cheaper. They pretend to be a mom and pop music lover website if you read the bio. Complete lie. Recently I had a Gamera boxset I preordered in April be canceled just prior to its release a couple of weeks ago. Sat on my money for months. As well I ordered a CD from them on Ebay. They sent me something completely different. When I emailed them they told me they wouldn't refund me until they had received the wrong product back and I would have to reorder the original. They swiftly corrected that when I posted a negative review on Ebay. Whoever owns this site is a dishonest thief - and buyer beware - they are the same entity that owns Deep Discount DVD - another unreliable sham of a company. They have yet to refund me for a boxset I preordered and canceled. Truly I will never shop from them again and I concur that at least the big websites deliver what you order - or make it easier to get a refund/return

I pre-ordered Paul McCartney's Flaming Pie box set their price was the cheapest from all the others. When I received it by USPS the box it was shipped in was falling apart with the packing tape hanging off the box. The box was soft and soggy not the kind of box you would ship such expensive item. Paul McCartney box weighs about 5lbs and it looked like it was tossed and thrown around. The front has 3 deep gashes and scratches across the cover. Website has no phone number and you can only email them. Response time in 3-5 days and when they respond it's very short replies. They asked me to take photos of the damaged item. I had to wait another 3 days for response and offer me %10 discount on $200.00 item I said please send refund and postage paid for return. I never heard from them again, website said they are from 740 Hilltop Drive Itasca, IL 60143. My credit card company said it's a scam website with American address and they are in China or Hong Kong. This scam artists prices were $75.00 cheaper than the other websites. My advice to all the music lovers of CD's and vinyl records, shop with big companies like Amazon and use Paypal if the price is higher it worth not getting crap in the mail and getting upset and stressed out. Stay away from importcds. I placed this order on last week of July and it's going to take then till September so they say for full refund. They lied and said they will send out free return shipping label which they did and did not refund the shipping back to my credit card. The phone number which I had to get from my credit card company is 1.855.258.9650 which is not on their website. There is a Pompano Beach FL address which is not far from me and it's just building with nobody there. The address on their website from Illinois is fake. When you call the number it's call center in Latin American country. Avoid them at all costs.

I bought a dvd last year. It didn't play at all. I returned it for a refund, but got two dvds of another movie and a free vhs tape. Why send two dvds of a different movie that I didn't order...and what am I going to do with a vhs tape?? I didn't play the dvds, so don't know if they play or not...but no refund! I think this whole thing is a scam. The dvds are in a generic cover...and the dvd itself has a handwritten title of the movie on it. All I wanted was a refund of my money. I also noted...the address of this company on the first dvd was in Kentucky, which I used to return the defective dvd. I noticed the return address on the second package I just received was in Ohio. Now..googling this company, the address listed is in Illinois. All different addresses...moving around to avoid trouble? Buyer Beware!...a shady scam operation.

Ordered a box set a month ago, took my money but no signs of cds,, read reviews before buying from here.

Poor customer service. Did not honor 25%off coupon. Received damaged item. Did not respond to multiple email until I posted a case with PayPal. Finally, acknowleged me and sent return label. Then never sent replacement until I escalated claim on PayPal.