Imperium JewelryReviews of imperiumjewelry.com

I purchased 3 chains. Once chain was to small and wanted to exchange it for a larger one. It’s still in the plastic wrap. I reached out to the awful customer at service and they said if I returned for exchange that it would no longer be covered by the warranty - even though they said “We want to inform you that this replacement will not have our Lifetime Warranty. The warranty only covers a single replacement or exchange process per item”. I said this would be the one exchange and they still will not honor the warranty. I just purchased this within the last week. Horrible customer service.

They will not give me my refund, itt has been almost a month. Their website says 7 - 14 business days. I made the order by mistake. Their website says you can cancel within a couple of hours. I canceled in less than five minutes. They saw my cancelation and rushed to process my order instead of honoring their policy. I ship the unopened package right back to them the day after I received it. I just want my money. They are a scam. Do not buy

I was excited to see they were having a buy one get one chain free offer. I received the two chains and wanted to exchange one I didn't like. I was told that because this is a promotional item, it cannot be exchanged, which doesn't make sense because they're always having sales and so EVERY item is non-refundable according to that policy. Speaking of policies, nowhere in their return/exchange policy does it state that promotional items are not exchangeable/refundable. It is a SCAM. And I wanted to exchange it for a more expensive chain. They would have made MORE money.

Do not waste your money the product discretion say gold and within 2 weeks the product start turning and of course they refusing to refund or exchange

I ordered from them once before and had no issues. So I thought they were legit. I tried purchasing from them again, and something was wrong with the package. I tried contacting them and still haven't heard anything from them. I've sent them 6 emails and still nothing.

Terrible experience. Ordered before Father’s Day and it took forever to ship. The bracelets were the wrong size—twice. I had to return the gift too, just to get a replacement that still didn’t fit. They refused a refund and delayed email replies until the 15-day return window passed. Completely unprofessional. Avoid this company.

Junk sent me a broken chain, voided warranty on the replacement. New chain so tangled up and think I can’t untangle without fear of breaking it.

Horrible experience, very unprofessional, very fake looking product. I returned the chain they sent that looked horribly fake and because I returned it and didn’t like it they are refusing a refund stating it had scratches. Mind it be I sent it back the day after receiving it which I have proof of. Wouldn’t recommend this company to anyone.