Imperium JewelryReviews of imperiumjewelry.com

Order a bracelet and a male necklace. I ordered it on December 17. I didn’t get it until 29 December. I tried to return the necklace and they said that it was past the 15 day return but I didn’t get it until the 29th when I got in touch with their chat line after the back-and-forth text. The final decision was they couldn’t do anything because I was passed the 15 day return

I would NOT get any chains or necklaces here. They are dainty and break easily within the first week of buying a gold chain here it had snapped without being handled roughly or tugged at or anything. It was for my husband for Christmas. His first outing with it on and it just fell off. It is overpriced jewelry that breaks off easily. Rip off. They don't respond to emails when you are reaching out to them about the broken product. They told me that all solid gold is sold as is and final. They didn't offer to fix or nothing. If you are looking to purchase real gold please do not shop with Imperium. I spent $389 on a necklace and it was so tiny and broke without a warning. Gave 1 star because it arrived fast but please BEWARE!!!!

Worst customer service I've ever experienced. Tried to exchange a chain & was sent an incorrect replacement FOUR times! After funally asking for a refund, the customer service department went silent & never responded. I finally gave up. Ultimately, I feel this company is a scam!

I am extremely disappointed with this company and the quality of their jewelry. The piece broke within 24 hours of wearing it, which is completely unacceptable. When I contacted customer service to return it, I was told I could not because it was over 15 days from the purchase date—despite the fact that this was a holiday gift, meaning it obviously would not be worn immediately. Instead of standing behind their product, the only option I was given was a replacement that would not be covered under warranty, which makes no sense considering the original item was clearly defective. Poor quality, inflexible policies, and unhelpful customer service. I would not recommend purchasing from this company, especially for gifts.

I received a broken chain (which is a Christmas gift. I opened the package as soon as it was delivered to wrap it ) they are insisting it left in perfect condition. This means from them placing this order in a box and packaging it until it got to my doorstep it broke which is a quality issue. I asked for a refund but they have a no refund policy (as refunds are not an option for items in poor condition, no exceptions. This is their words even though it was sent broken) my only option is to except a replacement chain without a warranty which will not be here in time for Christmas. Terrible customer service! Scam I received a broken chain (which is a Christmas gift. I opened the package as soon as it was delivered to wrap it ) they are insisting it left in perfect condition. This means from them placing this order in a box and packaging it until it got to my doorstep it broke which is a quality issue. I asked for a refund but they have a no refund policy (as refunds are not an option for items in poor condition, no exceptions. This is their words even though it was sent broken) my only option is to except a replacement chain without a warranty which will not be here in time for Christmas. Terrible customer service!

DO NOT BUY quality is terrible all of the photos you see on advertisement and website are really from GLD they don't honor their warranty either.

Placed my order over 10 days ago. One week after I was told the order had shipped, it was still waiting for a UPS pick-up. No help from their "customer service (or disservice) department. In the meantime, copious promotional emails. Why would I ever deal with this company again - they are nothing but trouble.

This company is a scum bag a big rip off they just give you what they wanna give you ask for a refund they over look it and ask for your order number and just send out more and say it voids you lifetime warranty and it's never what you asked for you go back and forth with emails until time runs out to return this company just a big L7 and everyone that's apart of this company don't waste your time and money go with some one you know and trust and I will be reporting them to the bbb asap