Imperfect FoodsReviews of imperfectfoods.com

Imperfect continues to be a disappointment and a rip-off. I hadn’t ordered for quite some time due to issues with every single order. I received an email offering me 50% off two orders if I gave them another chance. I stupidly placed an order. First issue - the total given was NOT 50% off. Turns out the fine print stated UP TO 50% off. I placed the order anyway. The order arrived. Vegetables were rotten and bagels were stale and hard. The gel pack did not keep the proteins and other items cool. Everything was warm to the touch. Imperfect’s response was to give me a small credit. Not a refund, but a credit. This, of course, forces the customer to spend even more money. Not surprisingly, even though only part of my order received the 50% discount upon ordering, somehow the damaged items were all discounted items. So, even if I used the credit, it would not be enough to replace the inedible items! This is typical of Imperfect and their so-called customer service. Avoid this company!

Imperfect foods treats warehouse employees and drivers like slaves it’s very inhumane hot they treat everyone. The food quality is not even the greatest many if you people are getting ripped off. I wish peapod was still in business. Their produces was good quality and the drivers were very professional

imperfect foods is the worst out of the worst. hate it soooo f**king much.

I really struggled with this company. Their initial (or original) mission statement really resonated with me. My husband and I shop using local CSA’s … so this seemed like a great brand to use. Our first box arrived in July. We had been out in our yard and could smell it before we even saw that it arrived. (I am not exaggerating.) It was foul. Our box arrived fedex and they only used a few ice packs (not dry ice). Everything was smashed together and even things like cereal were ruined because the way the box was packed. It was disgustingly spoiled and EVERYTHING had to be thrown away. Which really felt like a large red flag and seemed so distant from their mission statement. I did not trust them … but we decided to wait until it got cooler and tried them again. It was January. It was cold with a small amount of snow on the ground. I thought there was no way to get a box of rotting food! We tried again. (This was our second and last mistake with them). The box, two of them, arrived on time. They were left in a snow bank by the road (fedex issue there). However, I thought it was a good sign - that maybe they packed cold items in one and dry goods in the other. Not so. Again, everything was thrown in the box and mashed up. They used the same crappy ice packs …that were no longer frozen. They left things off the list. Had missing items or partially missing items. Replaced one item with a giant yogurt that exploded all over everything. So, even if everything had arrived in edible condition we still would have had to call and had our bill adjusted because we were shorted. They sent rotting vegetables (sweet potatoes literally had mold on them). Other items had broken open or had just gone bad. We did not feel safe eating ANYTHING packed in those boxes. Again, we threw everything that was in those boxes away …with exception to the avocado and honey body butter - which I loved both the design and product. It felt like such a waste. The only good thing at the time was their customer service (though my friend says even that has gone down hill?). This company fails on its ability to deliver products. They don’t know how to package their products. They can’t seem to figure out how to get them to clients in a reasonable and safe time. They are wasteful! I was really disappointed. Imperfect does not live by its mission statement. Not only was it a waste of food, for us, but a waste of time, money and fuel resources. Choose another company … one that TRULY stands by its mission statement.

Want to know the reality of what its like working at imperfect foods? There is garbage laying around everywhere. Oh and the food isn't even all "imperfect." They also dont reuse ice packs or boxes like they claim to customers they just let them pile up around the warehouse. There is tons of plastic waste here which seems very counterproductive to the mission. Along with the fact that they don't invest in workers, they would rather have all temporary workers so they don't have to pay benefits. There is alcohol and drug bags all over the parking lot. We even found a used condom inside, nice right? There isn't even enough parking for employees. Imperfect Foods completely lacks integrity. They have compromised their so called "values" trying to become profitable. Corporate greed at its finest. There are no standards at this company, purely just trying to make money off people who think they're doing something good for the planet but creating tons of inorganic waste in the process.

This company thinks greenwashing and sending repulsive moldy and rotten food is okay. Their prices are predatory and unbelievably high. No I will not contact your useless and unhelpful customer service department. I despise this company and their employees. I can't wait to hear about this crap going under. Hope you all have a good backup plan because if this is how the company is run it won't last another year.

I can't speak for the actual food or the service, but from what I gathered by just creating an account I can tell they're really shady. Never placed an order but got charged because according to them they are a subscription service. Lol...Great, wish they would have told me that when I created the account! Terrible terrible terrible company with shady practices completely stay away. And the main reason I never created an order was because the food you offer is way overpriced. Way overpriced! I can buy regular food for cheaper than what you guys offer. And if you're trying to make a cut on it being a delivery service, well you guys have a lot of problems ahead of you lol. Many are doing it way better than you, way more efficient, and way cheaper. You are thieves, wolves in sheep's clothing. Demons and Satan's spawn. Edit update- sorry for your pathetic response, but I have more ammo against you. You claim that you're saving food from waste, but the restaurant industry uses the same food you do. You have just found a ploy and a way to attempt to profit from people that don't know what's really going on out there. You really are the evil of this world, and you will burn in hell for it. Charging extra just to get people food? You are part of the problem and not the solution. You guys really suck bad. As a matter of fact, I am about to come into some money, and I think I will start a movement against you. Shut you down. This is how much you suck. This is how much you are evil! I'm coming for you, good luck.

I tried to contact them just a few hours after the shopping window is closed to cancel my order but got no response. They only replied to me on the delivery day saying there is nothing they can do. What makes them think they can just randomly pick something for someone and make the person pay for it? All things came in their box are really not worth the price I paid for, even though I wasn't meant to order them in the first place. Lesson learnt and I will never use their service again.