Imperfect FoodsReviews of imperfectfoods.com

I understand the concept to reduce waste of imperfect food, but my contained mostly “perfect“ food and more expensive than the grocery store. This doesn’t seem aligned with their mission.

The idea of this company is great, I am all for saving and consuming all those imperfect produce items. The execution, however, leaves much to be desired. I can attest to the other complaints about missing items in orders. It is hard to plan my meals for the week based on items I order from Imperfect Foods. If an item you order is not available, you won't know that until after delivery. Also, a lot of times the items you order are missing from the delivered box. The company is quick at responding to complaint and refunding the missing items, but what good is a refund if you then have to scramble to come up with other meal plans for the week? Also, while I understand the concept of "imperfect" food, I do expect to get a fair value for my money. Sometimes the "imperfection" is simply ridiculous. For example, I ordered a few sweet potatoes at 98 cents a piece. Some of sweet potatoes that came were literally the size of two fingers! They have some excellent products like their fresh-squeezed OJ. But even though I have the item in my weekly order (meaning I am supposed to get it with every weekly order), there were times when they did not have the items, and I didn't find out about it until they deliver it. I think I will wait until they improve their workflow to order from them again.

The first package I received had a rough ride. The ice pack was pierced and produce was smashed as well. They made good and quickly refunded the order. Since then I've continued to have an issue with their packing in general. Produce it thrown into a box with way too much room and not packed securely. Your items are at the mercy of FedEx's care during shipping. More than once I've received produce that was bruised. Also, leafy greens in the summer? Forget about it, get too hot during shipping. Most recently I had an order that was missing over $30 of food. Shouldn't have to constantly check boxes against order sheet to make sure you are getting everything. They don't even come with a packing slip, you have to go back online to crosscheck. I like the idea and but execution has been subpar so far and I'm considering trying a different service.

Imperfect also describes their customer service. Actually shoddy would be more appropriate. I've submitted 2 written requests for help and NO response. My Cousin has also been trying for 4 days to find out why she was charged for her order that never arrived. She wrote and NO response. It appears this company hides from delivering customer service while taking people's money. They're just 1 more screw-up from me canceling.