Imperfect FoodsReviews of imperfectfoods.com

I used Imperfect Foods years ago and was excited to get back into it after my recent move and career change. But it looks like the acquisition by Misfits Market has been a complete mess. They sent me a promo code that they then wouldn't accept, even though I got it directly from them to my email. After two phone calls and a web chat I just never heard from them again. And then, to add insult to injury, they kept sending me more promo codes! But I persisted and thought I'd give it a month but I was surprised to see that the prices were just as high, and in some places higher, than my grocery store! Plus the $6.99 for delivery. So I didn't end up even getting a test box because there seems to be no advantage. No promo, no convenience, no deals... And it seems like the mission has veered from the original "ugly produce" and now it's mostly just organic produce and Misfits brand stuff. I miss the old Imperfect Foods :(

I got a bag of oranges a bag of potatoes, two heads of broccoli for $44 plus delivery cost this is such a rip off I can’t believe it is allowed to continue

It’s been awhile since I tried them but I just remembered my experience and decided to write a review. I only placed one order with them, and I realized after unpacking my order that tons of items I ordered and paid for were missing. I wouldn’t have even realized since it’s hard to keep track of things you ordered a week ago if not for the fact that I ordered beets. An item I seldom buy. So the fact I bought them was on my brain. Once I realized the beets weren’t there it set off an alarm and I realized tons of other stuff was missing after cross checking with my list. If I hadn’t bought those beets I never would have even noticed. Trust lost instantly ! Lame. 😒

Can’t give zero stars. My order was canceled today and I received this absolutely unacceptable message: Hi (name), Unfortunately, we've canceled your order this week. Your delivery driver was on their way to you, but they noticed they didn't have your box on their van and unfortunately we aren't able to facilitate a redelivery. We realize that you likely made plans around these groceries and sincerely apologize for not reliably delivering them when we promised. Here's what you need to know about your cancelled order: - You will, of course, not be charged for your order this week - I've added a $5.99 credit to your account - Your next delivery is scheduled for May 16th - You can alter your delivery frequency here We take poor customer experiences such as these extremely seriously and are doing everything we can to make sure it doesn't happen again. Best, Karisa at Imperfect Foods Adventurer I Soul Seeker I Imperfect Enthusiast Wow that is bad service. Hi Karisa, What YOU need to do is reschedule a delivery this week, re-pick this week’s order, deliver this week’s order, and do not charge me for this week’s order. That, Karisa, is customer service. You messed up, you make it right. A poorly crafted excuse and $5.99 credit does not make it right.

I understand that the food coming is “imperfect”, however rotten produce and small portion sizes with very large price tags make it difficult to support this idea. My order cost $87. A lot of the food was the same brand as what is at my local grocery store, yet I paid much more for worse quality using Imperfect Foods. The idea behind the company is a good one, however paying more for less is not practical in this economy. Unfortunately, several of my items were inedible, and ended up in the trash anyway.

This company was fantastic until maybe about a month ago. My orders are a day late without warning or communication, the past 3 orders were not correct in the slightest, but my most recent order had a completely opened package of raw chicken that spewed all over my produce, and I STILL haven't heard back from their customer service team. If misfit just acquired them, I doubt they will get any better, as I had nothing but issues with that company prior to them merging. Save your money. You'll have to throw it all out anyway.

Honestly I was hoping I would love this service, but after seeing produce cost nearly double (and sometimes even more) what it would cost at the grocery store, I’m just disappointed. My card got charged before I even confirmed that I wanted a subscription at all and the prices were horrible.

I was delivered romaine hearts, two lemons, and scallions. Total: $17.83. Seriously? Such a scam.