Imperfect FoodsReviews of imperfectfoods.com

I signed up for Imperfect Foods hoping it would help me avoid stores during our Covid crisis. Mostly it's done that -- but I suspect Covid, while it's brought the company more customers has also put tremendous strain on it to deliver. And that's been problematic. Mostly I get what I order, but as others have noted you can't count on that. Either there are weird substitutions/omissions (I got 2 packages of fish instead of a chicken and no tamales) or the produce is inedible (my grapes were so old the stems were withered and my white mushrooms were badly, badly bruised with brown spots). The company has been really good about not charging me for their mistakes. So that's a plus. Another plus is the interesting variety of packaged goods. I've gotten some tasty sauces, seasonings and treats that I probably wouldn't have found otherwise. I'll continue using Imperfect because I love the convenience and concept. But I may have to reconsider if they continue to be undependable.

I loved the quality of the produce and the very cheap prices for the organic produce. The packing left much to be desired. I didn't check the first few orders, but when I started to notice items missing, it was from EVERY SINGLE ORDER. The order I placed and paid for was literally NEVER right. Not even once. There was always at least one item missing. One time I had $30 worth of items missing. I really loved the quality of the meat and produce, but there is only so much a person can take. The produce and glass jars and cans and meat were all thrown in the same box and not packed with any packing material. The refrigerated items were packed with an ice pack, but often the ice pack had already thawed by the time it was delivered. I really still miss the food. In their favor, they did immediately refund the money for any items I told them were missing. I literally had to go through my shopping list on their website and compare it to what was in the box. A couple of times they even threw in some items I didn't purchase. One time there was organic milk which wasn't even listed on their website. I do miss their food, but enough is enough. . . as long as I can get that kind of food locally, I will do that.

i love this sevice, but packaging and customer service are terrible -- almost every time I receive my box, at least 2 items (e.g., blueberries/tomatoes) are totally smushed and all over the box; customer service simply doesn't reply