Imperfect FoodsReviews of imperfectfoods.com

I want to love this service, but out of my first 5 orders, only 2 of them were delivered as expected. My third order was completely canceled. I received less than half of my fourth order, and my fifth order had only 3 out of 25 items arrive. There's no communication about this until you see your receipt on delivery day, so there's nothing you can do about it. There's no communication on why this is happening or whether I can expect it to resolve. If every order is a lottery, it's not all that useful to me. I need a service I can rely on.

As long as the produce is used right away it's usually okay. The problem I have is the delivery. The box is sent to my mother who is disabled, she cannot pick up a box from the ground. I have written very clearly in the delivery instructions to put the heavy box in the wagon on the front porch, there is also a sign on the wagon asking to place the box in there. On a consistent basis the box is place on the ground in front of or next to the wagon. One time it was left in the yard. Imperfect Produce just recently started having photo evidence of where their drivers leave the box so now I have proof no one is reading my instructions. What's the point of having delivery instructions if no one is reading them? This isn't a convenience issue this is an accessibility one.

Like everyone these days, I am trying to save money on groceries. I decided to try Imperfect Foods. I went through the registration process and on my assigned shopping time I proceeded I look for items for my cart. Before I began shopping I priced out the things I wanted on my current grocery source so I could have a basis to compare prices. Everything was more expensive or unavailable. My goal is to save money not spend more. I also did not like the fact that you cannot see their prices before you actually do some shopping. I also did not like their rules about getting a box if you forget to skip an order on your account. Too many rules that can cost you money if you forget to update your account. They try to make you think you are getting discounted food but if you do your research you will probably not see any savings.

My wife and I signed up for the program with high hopes and believing that this was a great way to reduce wasteful big box store measures. On several orders our items were subpar to say the least, and after my wife attempted to cancel the service we were still charged for one last order that an algorithm chose to ship to us. Needless to say, we didn’t need 2/3 of the items and the $100 order placed by their system only equates to about $30 of items we would actually eat thus eliminating the benefit from the system. We literally have decided to just order from Whole Foods on Amazon’s sister account, a much better system without random orders being charged to your account. We would advise staying away from the company as a whole. Very disappointed

I admire the mission of Imperfect foods but I got my first order and was SHOCKED at the excess packaging!!!!! Huge gel packs too big to reuse in my freezer! Foam box liners and silver sheet thermal wrappers! I understand that food needs to be kept fresh in transit but THIS very big issue negates any benefits for me. Imper. Foods saying they will collect these packing items doesn’t mean they are re-used! Also, some of the foods are imperfect in ways that don’t work for me, like leaking honey, a bag of carrots with a carrot sized hole in the bottom that looks like someone slipped one out…. Fresh Thyme in an opened pack and dried out. The food items are small and NOT inexpensive. I really like the convenience of delivery but not all the WASTE in packaging. Perhaps I should only buy things that are not available to me here and learn what is best to order from Imp. Foods and what is better bought locally. I feel a bit RIPPED OFF. I’m still deciding if I’ll order again. I never got a discount from them for signing up either.

I love their mission and think their hearts are in the right place. However, things are packaged very poorly and things get smushed and broken. I'm in MN and the hours for delivery used to be 12 pm - 8 am, but then they switched from 7 am - 9 pm. You literally have no idea when your order is going to show up, other than an text that might come a little before it is delivered. Very hard to plan your day. Prices on some things are ok, but unfortunately, several prices are higher than I can buy locally.

My first shipment never arrived due to damage. Second one arrived two days late so the perishables were bad. The boxes are packaged so poorly that essentially all of my produce was smashed to mush. Two glass containers were broken. The pantry items are decent to good, however the Imperfect Foods brand cold brew concentrate is bitter as all hell so avoid that item altogether.

I've done 6 orders with Imperfect Foods...mainly because I had a discount code for my first 5 orders and then they offered an additional discount code when I tried to cancel. I will be fully canceling for the following reasons: 1) Their food isn't even local. I've been using them during peak produce season in Washington and they can't seem to even find produce to send me from my state...or even Oregon! At times I've even receiving items from Mexico when I could go to dozens of local farms to purchase the freshest produce possible - often at the same cost! 2) Their prices aren't actually that impressive. You may save a tiny bit at times but likely not without discount codes. Smaller sized produce also means more waste and more time prepping when using. Admittedly, some items were OK values but often that was because of discount codes. Very few items actually save money from grocery store prices...and again, the grocery store was likely more local! 3) They mess up orders! I did 6 orders...2 were horribly flawed...and they still charged a delivery fee even after my complaint. I would have to go to the store to get missing ingredients for meals - making the delivery fee even more infuriating. Yes, they refund items when you complain but if I wanted average produce, I might as well just head to my local market which will also reduce waste of getting products all at once that I may not be able to use in time. 4) There is nothing green about this company. This is all a fake marketing scheme to make you feel better about your purchases. Sending products up from Mexico when I am surrounded by local farms producing the exact same products is not helpful. The amount of packaging material is crazy. They'll take it back on the next order but that's mainly because it is a cost savings to them. This is a for-profit business. Don't let their "green mission" fool you. Support your local Co-ops and small farmers...that will actually do better in the end. This company is extremely disappointing.