Imperfect FoodsReviews of imperfectfoods.com

I’ve gotten a few boxes with imperfect foods and they’re amazing! Makes grocery shopping fun, prices are decent, and the food is so good. It’s hard to think grocery stores reject these kind of beautiful things but hey their loss is my gain.

I received my first delivery today, and my expectation was exceeded tenfold. I have seen all of these food delivery services on Instagram and was so hesitant but after downloading the app and seeing how user-friendly it was and how clear and concise the instructions were I placed my first order. All of the items from the vegetables to the meat look amazing. The meat was still frozen upon delivery and through the app. I was able to track the delivery which was right on time. I’m definitely looking forward to my next order.

I absolutely love Imperfect foods, I've been a customer for six months now. It took getting used to having to go in every Thursday and change my order. I don't like the foods they pick for me so I just delete them and get what I want. I'm very impressed with the quality of the produce and the snacks they up cycle are so yummy. Free shipping after 65 dollars and delivered to my door plus you can skip whenever you want to. I highly recommend it and it's a great cause!!!

We have been using Imperfect for two years in tandem with another local supermarket food delivery service. The quality of Imperfect items is comparable. The customer service of Imperfect is better (they routinely respond quickly to errors in order or spoiled foods with credits, while the supermarket system can take more than a week to even respond via their automated system.) Imperfect uses less packaging and they take back the packages that are reusable. They also include a few gifts with each order. The delivery people are routinely pleasant, professional, and punctual.

I've been an Imperfect customer since 2016 (6 years!) and I love this company so much! The food is phenomenally delicious (and often fun shapes), their commitment to environmental justice is so inspiring, their customer service folks are always helpful and friendly, they take back their packaging (!!), and they are always seeking to learn and grow as a company. Over the past two years, they had to (got to!) scale on a massive level as folks turned to food delivery services during Covid shelter-in-place. Although that did seem to be a challenging experience for them (I received quite a few broken eggs back for the first few months of shelter-in-place), I have noticed that Imperfect has been taking more steps to make sure items arrive undamaged. I really appreciate both the unbroken eggs / non-smushed fruit and their attention to detail. They really do hear and act on customer feedback, they have scaled with intentionality & thoughtfulness, and they've dialed in their processes along the way! I love Imperfect!!!

This is a great company. I started getting their boxes a couple of years ago and have loved all of the new foods my family has been turned onto or experienced for the first time. (Did anyone say dragon fruit?!) And we feel really good about buying from them because we they pick up the packaging we can't recycle in our bin. Also, I didn't know but food waste is really, really bad for the earth. So if we can do a little by buying from them, it makes me really happy. They are much better than Misfits, that sent me rotten food, and have really nice customer service people if I ever have a problem. Thank you, Imperfect Foods!

Got my first order last week! The wife and I loved it. The fruits were imperfectly perfect. Great for lunches. Love the service. Delivered on time. Received all the notifications we needed. It was smooth. Customer service was excellent as well.

I debated between 4 and 5 stars. Some of their prices are awesome, some are less awesome, so it's like normal grocery store prices for most things. BUT, their customer service is simply phenomenal! They take care of things is something breaks in shipping or arrives and isn't the best quality. Obviously, you're signing up to get oranges shaped like George Washington's hair sometimes, but I mean if something was old or otherwise not good to eat. Their customer service is really geared towards keeping customers long-term and their policies for making things right shows that. I totally trust this company and have recommended it to others. I also love that I can recycle the cold packaging by just leaving it out on my porch for them to pick up when they drop off my next order!