Imperfect FoodsReviews of imperfectfoods.com

I gave this service 4 weekly deliveries before I rated. Week 1 - I got exactly what I ordered plus a bunch of flowers as a welcome gift Week 2 - A few items were missing - this is annoying because I meal plan, but they were very responsive and issued a credit for the missing items Week 3 - Was notified that the order was delivered but it was missing. Customer service was prompt and they offered me a full refund (I found out a few days later it had been delivered to my neighbors home, and when they got back into town, they gave it to us, I let IF know and they updated their delivery team to make sure that it was delivered to the right location in the future. ) Week 4: Delivery instructions weren't followed, but the order was delivered to our home and we got what we ordered. Pros: - They do have quite a few options, especially common product items that I buy every week (lemons, carrots, etc) - Their customer service is prompt, courteous, and wants to make sure people feel taken care of - this goes a long way in my opinion - Their prices are great for organic food, I save quite a bit of money each week - They take back the insulation material and freezer packs each week so you don't waste as much as other food delivery services - Most produce is not wrapped in plastic which makes me happy - I sometimes get things I don't normally buy, which is a chance to be adventurous and prepare something new Cons: - I imagine inventory management can be pretty difficult, so there might be times your items don't show up, which is disappointing if you meal plan - This really won't replace a regular grocery store visit. There are some things they never seem to offer (bananas for example), but it is a nice top-up on produce mid-week that might make your trips to the store shorter and less frequent - For packaged goods, there are a pretty limited number of brands that they offer so you may not find your favorites, or maybe you'll find a new favorite! Overall, I enjoy the convenience of shopping from my computer and getting fresh organic produce. Some of it is a bit wilty or bruised, but with the exception of one mango, everything has been edible. We like to juice and make smoothies, so aesthetics don't really matter too much.

I have been using Imperfect for over 3 years in the Los Angeles area so I’ve definitely seen the change. Back in 2017 and 2018 they were very communicative- sent email reminders to update your order, alerted you to changes in your order, sent newsletters, etc. Now for the last 2 years or so I get none of those emails so I have to contact them when I have an issue. At least I get a text to update my box. I’m on a biweekly schedule and tend to skip so I get once a month. Issues are rare for me. If I had an issue every delivery, I wouldn’t tolerate it so I understand some people’s pain points. I have pointed out to them that produce is sometimes closer to spoilage so they can’t charge as much as they do for those items. I never got the box as a substitute for going to the grocery store. I wanted to reduce waste and get some misshaped produce as they boasted about but most of my stuff was normal just on the smaller side. Now I order for harder to find products like a particular bread that is normally $3 more and not available in local stores and I like trying vegan and new items

I like this company because its easy for me to shop living out in the country. I have to work in town and its a bit confusing when i need to schedule a stop to the store before going home. I love this company the customer service is great if you use their live service not an email. their boxes are nice wish they could package the items nicely would pay extra for that. However i have an issue with the people they send my box through FedEx. I know its not the company's fault but my boxes are crushed or late...very late. The website will say tuesday or an update to that wensday but sometimes i half to wait till Sat to get my box and by that time the meat is almost thawed and the fruit and vegetables are crushed and can not be used. my box does not have a clear delivery time or schedule and it gets a bit frustrating especially when this box is also helping out my parents since the stores around us can not stay stocked