Imperfect FoodsReviews of imperfectfoods.com

I really wanted to love them because I like the option to customize my order. I've only ordered from them twice and abruptly cancelled my subscription today. My first order was almost delayed because FedEx needed to reprint the shipping label because is was unreadable. Upon arrival, I realized I was missing one item and two other items was damaged significantly during transport. I contacted customer service and they refunded me for the missing and damaged items. Since they were so responsive I decided to give them another try. This time was a complete disaster. Once again, FedEx needed to reissue a label because my label was unreadable. This caused my package to be delayed. My order was supposed to arrive yesterday and is still not scheduled to arrive until tomorrow. So instead of taking one day it's now taking 3 days to transport. The heat has been horrendous and I have meat in the box as part of my customization. I had to send three messages over the course of many hours in order to finally get a customer service rep to respond to me. The rep offered to discount my box for the delay and refund me any damages upon arrival. To me this solution is not acceptable. Perishable food needs to be handled which much more care than they are providing. After rebutting and insisting on a full refund, they did honor my request. I was really hoping for a much better experience because I like the concept but feel I need to warn others of the issues I've encountered.

I received my first box two days later than expected. It was extremely hot in the Midwest and when the box did arrived, the meat already had a bad odor and was warm. There was only one warm ice pack (though even if there were 5, it would not had helped in this heat) and most of the produce was wet and some even moldy. I ended up throwing everything away because of the smell. I realize the company doesn’t have control over fedex late shipments but I still have not heard from them (except an automatic email) and I hope I will get a refund. Better customer service response is needed.

I wish I could give one star. I was intrigued by the idea but you need to enter your credit card details before you can see prices/produce options, but they tell you that you won’t get charged until you fill your box. When I looked at the products/prices and compared it to my own local store the prices were either the same or higher so I closed the page without adding anything to my box. Next thing I know I’m getting a $49 charge for my ‘next scheduled delivery’ as they automatically add a standard amount of meat, fruit and veg to your box when you sign up. By this time it’s too late to cancel the order. When I emailed and said I never ordered this please don’t send and refund me, they labelled it a ‘refused’ box but wouldn’t refund me. Now I’m out $50 without even receiving anything. Super shady practices