Imperfect FoodsReviews of imperfectfoods.com

I've been in an abusive relationship with imperfect foods for two years. Rotten produce, missing items, items I didn't order and can't use, open jars of sauce... My order is delivered and hours later I receive a text that it's on the way, quickly followed by a second text telling me it's been delivered. 😏 I have to email for a credit every time I order. Yeah sure, they apologize and credit me. But, they NEVER get it right.

This week one box arrived with crushed raw eggs dripping on all the rest of the food because it was packed so badly and thrashed around. The other box had a carton of blueberries smashed on the bottom, ground chicken package with a hole, smashed chips on bottom again. All the food was tossed half-hazardly into the boxes and regular food was mixed into the freezer bag with frozen food (meats were unthawed). This is not the 2nd or 3rd time but every week. This isn't about imperfect products or overage this is about PEOPLE and MANAGEMENT, top down. They are either being overworked or not given directions on how to pack a box. It is not hard to put some tape on a freezer bag or have management train people to do better and teach them SUCCESS. These problematic issues are the norm now, not the exception. Our food and personal safety on the line. Benjamin Chesler (co-founder/CIO), Neil Neufeld (COO), Philip Behn (CEO), & Sara Custer (Dir of Operations) can all be reached on LinkedIn. Choosing your company is a choice. Support your employees doing the packing and delivery to make sure they have time to do their jobs, can treat the food correctly, and deliver to customers safely. Look down your chain of command from top to bottom and make it better. *Update: I was provided a refund of this order.*

Don’t waste your money! Did not receive much of what I ordered. What i did receive was more oranges and apples than would could ever eat. Individual sizes were tiny and way overpriced! No thanks 😞

I would give it zero if I could. Items routinely missing. One order not received at all, but they have yet to respond to my email or give me a credit. Very poor service. Do not use.

Commercial runs on TV daily and thought what a great Idea. Wrong should have checked reviews. Have never received first order been delayed 3 times each time I did get email with new date 2 days later but now After third delay nothing no new date no info. Cancelled subscription and they say they will have to charge for the pending delayed order. maybe I'll get it!!?? At this point I already went to local store for groceries. Looking at reviews maybe less spending on advertising to get new customers and more spending to take care of existing customers, Definitely would strongly recommend against using this service.

I really wanted to love this service as I think the idea is great -- I understand, the food not being "perfect" but they legitimately shipped me a box of rotten food. The pricing is not competitive -- I can go to Whole Foods buy all the same products that I received for about only $5 dollars more. While Whole Foods might be more expensive, considering most of all the food I got from Imperfect Foods was rotten, Whole Foods would be actually cheaper since It is edible. On a cost, quality, and ethical basis, I will be going to a family-owned market where I can buy all the same products and know they are not rotten for the same price. A comparable experience to Imperfect Foods would be driving to the bank, pulling out $124, driving back home, throwing the cash in my garbage can, and then lighting it on fire. The customer service is nonexistent and the marketing is deceiving (it is not imperfect but rotten). I am incredibly disappointed as I wanted to love this. Horrible execution. Again, I do not mind food being dinged, bruised, or having a strange shape -- It is entirely different when it is rotten or consumed by mold.

I have had very good service from the company and my orders were accurate when I got them. However I.F. uses FedEx to deliver in my area and it has been a 50/50 shot if you actually get your delivery from them. I have found my I.F. orders on multiple neighbors' front porches and notified I.F. After several weeks of this, I requested to be cancelled. It took me a full month of email trading and I thought I was finished with them. Today, however, I got notified that my order had been shipped. I didn't place an order, but I.F. has accessed my credit card for $28.45. I hope FedEx can get this one right just to make sure the order has actually been sent. I once again cancelled my subscription, notified their support team, and notified them that if they ever accessed my credit card or bank account again I would have my lawyer contact them to initiate theft procedures. I hope this doesn't happen, but their actions have got to stop somehow. Watch you bank account closely if you cancel with them.

This is a warning for disabled customers in apartment buildings: imperfect foods refuses to guarantee they will deliver to your door. They say that because of Covid, they are “empowering“ their drivers to only go as far as they are comfortable with. They are also encouraging them to spend as little time in buildings as possible. This is all very well, except they are discriminating against people who can’t pick up heavy boxes from the lobby, and they are endangering their at risk customers. My neighbor is disabled, I am on chemo, And they are the only food company to dump our food boxes in the lobby, where the food sat getting warmer and warmer. A neighbor of ours had two boxes sitting there for hours and they were undoubtedly no good by the time she found someone to retrieve them for her. Then, the delivery person lied to our security guard and said we specifically requested that our boxes be left in the lobby. The customer care team never apologized for the lie, and in fact magnified it by saying they had talked to our apartment manager, which she said never happened. She also made it clear that it’s unacceptable to leave food boxes in the lobby of our apartment building. And of course it’s unacceptable: it’s not a safe spot, the boxes get in the way of people who just want to get their mail and packages (Which are put in lockers by the way), Cardboard boxes leaking Meat and vegetable juice from the “minimal” packaging Are unsanitary for both the customers and other residents of the building. It’s not a business model that can continue. Customer care was at first cheery and dismissive, then passive aggressive. They said they would make a notation on our accounts, but couldn’t guarantee what the driver would do, so they can’t guarantee the driver will do the job and make the delivery to disabled people. This is a discriminatory, ableist policy. Imperfect foods isn’t ready to expand into cities if they can’t handle apartment buildings. They may work for people in single family houses, but otherwise, beware.