Imperfect FoodsReviews of imperfectfoods.com

Do not use this company. I only set up an account in advance of a cross-country move, but had not yet ordered. I was planning on ordering when I got settled in our new home. I have received charges to my account twice on items I never ordered and confirmations of delivery at an address I am not yet at. Buyer beware.

I can deal with missing items, or things I didn't order showing up in my box. I can even deal with the occasional late order. But today I got my order, and it was not delivered to my door like it normally is. Instead, it was thrown over a 10 foot fence into an area of a courtyard that is almost impossible to get access to without issue. Almost everything was ruined, which means I have to throw most of it away, and I still now have to go to the grocery store to get the items I had been counting on from them. I signed up because I thought it would be convenient, but it's realy just causing me more issues.

I was so excited about this service however, when my 1st order was delivered I was missing over half, when I contacted them they told me there was another box and they can refund me, 1st order was 105 bucks , than before receiving a response I received another box, cost me 80 bucks, box was messed up, and the cooler things were busted all over my food, and all they off is a one time refund of 25 bucks. Some of my food was smashed and not really in eating condition and I also received items I would never buy.

I know getting food it’s not supposed to be perfect but some of it was just unedible. For example the avocados were hard and unedible and the limes had no juice. Also some of the squash was small and not good, not even wipe. On many occasions I ordered eggs and some of the eggs were broken and would make a mess in my house. The salmon was pretty good but some of the other fish is not. In fact the some of the fish that wasn’t frozen or even vacuum sealed. This company does not follow instructions where to put my food when leaving it on my doorstep. Anyone could drive by my house and see that big box on my doorstep and there are porch Pirates in my neighborhood and I’ve just been lucky that no one has taken it yet. My directions were very clear and I had called and complained three times on the fourth time I canceled. I would not order from here. If you have Amazon try to order from their fresh menu. The customer service is outstanding. The concept of this company is great but their customer service is so poor that I don’t see how they are going to stay in business. Don’t waste your time don’t try it now maybe try it in a year if they still exist.

Poor quality… poor packaging…fed ex refuses to deliver to my apartment front door…missing items..wrecked items.. meat juice all over food.. I canceled. I could get better food at the local food bank and pay nothing. Meat was tough as nails..you buy the same old stuff.. no good variety of produce.. when I started there were lots of options.. not any more. Just crappy stuff.

How can this be about food waste when half the food is never delivered and the other half is moldy or rotten within days of arriving. There is no fiscal benefit to ordering from this company. You do NOT save money with them. The annoyance of never receiving what you ordered is enough to make me cancel. Also gotta love how they can charge you extravagant amounts but it takes weeks for the correct amount to be credited back to you when you never receive the products you pay for. This company is all "green" hype with no substance. This is just a marketing tactic to get gullible hippies to think they're doing something.

i have never been this unhappy with any company. i was browsing the site and adding things to my cart to come back to then the next day i see a charge of $111 in my bank account. i called immediately and told CS that i did not place an order and i do not want any of it. i was told "unfortunately its way too late to cancel". i simply dont understand how it can be too late to cancel an order i never placed. i was on the phone with them for 15 minutes and the best he could do was refund $50. certainly better than nothing but now i am receiving $111 worth of food that I dont want and am still paying for it when i never authorized the charge.

I committed to giving this a try for at least four weeks. It was so bad, I cancelled after two. The produce I received was so small, it should have been described as extra small. The prices for what I was getting produce wise were way too expensive. I considered keeping it for the other items, but I was not saving enough over all to justify the $5 delivery. I also tried to meal plan with the order I selected, but received different items than I ordered. I paid $2 for three small avacados (all three together fit INSIDE the palm of my hand). I paid $3 for four cucumbers that all fit in my hand. Paid a $1 for a mango that was SMALLER than the palm of my hand. I paid $2 for one very small broccoli crown. Paid $2 for a spaghetti squash that was barely bigger than the palm. I paid $8.99 for 12oz of premium ground lamb, but received 12oz of ground sweet Italian pork.