Imperfect FoodsReviews of imperfectfoods.com

Response from Imperfect FoodsAug 7, 2021

Hi Trisha, we're so sorry to hear about the disappointing experience you've had with us! We definitely want to make things right, and if you've already sent a note through this form [bit.ly/2FYqBdx] our team will get back to you as soon as possible. Feel free to also give us a ring at (510) 595-6683.

Response from Imperfect FoodsAug 3, 2021

We're so sorry that we let you down and that this was your experience with us. We will absolutely be taking this back to our team to help us improve moving forward.

Response from Imperfect FoodsJul 27, 2021

Hey there Lance, we're really sorry to hear that you haven't been satisfied with your produce this month. We encourage you to please get in touch with our team at this link [bit.ly/2FYqBdx] so we can help pass your feedback along to the proper team. We're happy to help touch on the concerns you've brought up! According to Project Drawdown, reducing food waste is the #3 thing we can do to fight climate change [bit.ly/2NafDRW]. There are 20 billion pounds of food wasted at the farm level which we source from, according to this study by ReFED [bit.ly/2VwZs64]. Recovering this food and paying farmers a fair price for their crop not only provides financial security to farmers, but also allows that food to feed more folks who need it. Most food donations come from the retail level; we source from the 20 billion pounds of waste at the farm level — that's after food banks with the necessary infrastructure are able to collect what they can. Sadly, most farmers and food banks don't have the required infrastructure to collect and distribute the leftover produce - we work hard to bridge that gap and have donated over 6 million pounds to food banks that otherwise would not have had access to this food. We've also served thousands of low-income households with our reduced cost program which you can learn more about from this link [bit.ly/2OmH8Ku]. We hope this clarification helps!

Response from Imperfect FoodsJul 18, 2021

Hey there Carol! We're really sorry for any miscommunication and to hear that you haven't been fully satisfied and happy with your orders from us. As a heads up, we do not pack our orders that early out from the scheduled delivery date to prevent quality troubles. We're very sorry to hear your recent order has been delayed. If you weren't able to enjoy any of your wonky groceries, please reach out to us so we can help make things right as we never want you to pay for what you can't enjoy: bit.ly/2FYqBdx

Response from Imperfect FoodsJul 13, 2021

We appreciate your feedback! We’re sorry to hear your experiences with us were not up to our standards. We take our quality control seriously and would appreciate a chance to hear more about your experience so we can learn from it and make things right for you as we never want you to pay for what you can't enjoy. If you’d like to share, please reach out to us: bit.ly/2FYqBdx

Response from Imperfect FoodsJul 8, 2021

We're so sorry to hear that your order with us was packed so poorly! We want to assure you that our team will definitely get back to you as soon as they can to make things right for you, as well as get this reported to our warehouse and operations team to correct and address moving forward.

Response from Imperfect FoodsJun 30, 2021

We know that sharing your information with us is a huge responsibility, and we work hard to protect that data! We want to assure you that we don't keep any data in our system if an account is not fully created, and we won't ever share that data even after account creation takes place.

Response from Imperfect FoodsJun 20, 2021

We appreciate your feedback, Christine. We're very disappointed to hear you weren't thrilled with your order. We work hard to keep our prices up to 30% below supermarket average and your produce should always be fresh. If you haven't yet, please reach out to us at [bit.ly/2FYqBdx] so we can help make things right as we'd never want you to pay for groceries you can't enjoy.