Imperfect FoodsReviews of imperfectfoods.com

Their delivery is absolutely awful. Sometimes they show up at 8 in the morning, sometimes at 8 in the evening, sometimes they don't show up at all. Customer service is non existent. They can't seem to get it together enough to provide any decent service. IN RESPONSE TO THEIR REPLY BELOW: I did reach to their team three times in three weeks because they kept messing up the deliveries. I wouldn't say exactly that their customer service team were happy to help, or that they helped or that they were happy, period. As a matter of fact, one of them told me that if I wanted to cancel their service to make sure I did it before their next delivery. So eventually I did. I can't guarantee that this has made them happy or that they will help others, but it certainly has made ME happier. Seriously: the experience was absolutely awful and if they are happy to help now, they sure weren't doing anything to fix their own issues all the times that I called.

Delivery no show 2 times in a row. They charged me but no food delivered. No communication why, customer service is horrible. Do not recommend using them

I created an account with them after constantly seeing their ads and I wanted to see whether or not it would be worth it for me budget wise. While in the process of looking at their products, I was deleting and adding stuff to my cart to see total costs. Then I get a notification from my bank that I was charged for that order. I’ve reached out multiple times for a refund and cancellation of subscription and heard nothing and even after reaching out they still went ahead and have continued to process my order. After this experience alone and all of the horrible reviews I’ve been seeing online I will never “order” from here again. $130 for food I could haven gotten cheaper for elsewhere, I don’t even want to imagine dealing with the price it would have been before I started deleting stuff.

I really wanted this service to work out and gave it several tries to see if the kinks would work themselves out. Unfortunately, as with many of these other poor reviews, it’s been an overall disappointment. I’ve had boxes come with broken open ice gel packs that soak through boxes of goods and drip all over the other produce - and floor. This has actually led to the box breaking open at the corners further damaging the products. I agree that most items can be found for equal or lesser prices even at the local Whole Foods. One of the biggest problems I’ve had is the “guaranteed delivery date.” In my area it says it will be delivered by 8pm on Wednesday with absolutely no disclaimer that it is actually delivered on Friday. I work some full weekends, unable to physically go home, and therefore I’m forced to buy a second set of groceries and often the ones from Imperfect Foods are bad come Sunday. If they came on Wednesday it wouldn’t be a problem. Also, many of these reviews have responses “apologizing” and directing people to use customer service. Though they often have generic answers that don’t even solve the problems. After weeks of these problems upon problems with no actual genuine solutions offered it’s time to say goodbye to this headache. It’s not worth your money. There is a reason it only has two stars…

They are not cheap! 60 bucks for a couple onions lemons apples tomatoes. A stalk of leaf lettuce carrots celery cilantro and strawberries. It would have been better if I just went to Walmart. I'm going to try misfits next... We will see if any better.

The Imperfect Foods delivery person left a 45 pound box on a high shelf in my apartment lobby. (The shelf is taller than I am.) I tried to pull the box down, but didn't realize how heavy it was. The box fell on my head, injuring my neck and back. Long story short... I now have to take them to small claims court to be reimbursed for $550 for chiropractic. It's common sense not to leave a heavy box on a high shelf. There are customers who are short, weak and/or disabled. There was no reason it couldn't have been put on the floor. After telling me they would train all their delivery people so this wouldn't happen again, it happened again. P.S. Previously, I had gotten food poisoning from Imperfect Foods lettuce, complete with projectile vomiting. They didn't respond to me for days. EDIT: I went through months of dealing with Imperfect Foods, and with their insurance company, and then filing a complaint. They are not reimbursing me, so now I have to take the next step and take them to small claims court. The worst part of this is that I was really hurt. I was in a lot of pain for a long time, and had trouble sleeping for weeks. I never received an apology.

Had order my first delivery it was horrible package did not look like the ad There was old food inside and paid 68$ for this and they just let my package at my front door without knocking when canceling the next order they still took money out my account when I cancelled they nast food in very disappointed I could of spend 25$ at the big 99€ store if that was the case

When I signed up for Imperfect Foods I thought it sounded like a great idea. Produce that is not pretty or perfect but still fresh and tasty. However, the reality is that I have now received two deliveries with several fuzzy moldy rotten produce items. Some of the cucumbers were not entirely mushy and fuzzy. I cut about half off and was able to eat the other half. The nectarines were not salvageable the mushy rot was too far into the fruit. The tomatoes were bursting and severely bruised. The corn looked alright until I pulled back the husk. That is when I saw the black mold growing on and around more than half of the kernels. I had one remaining month of discounted delivery but I am not interested in paying for old produce. Not pretty does not mean old but old is what I received two weeks in a row.