Imperfect FoodsReviews of imperfectfoods.com

I was browsing the website today and got charged for an order that I did not authorize! I IMMEDIATELY reached out to cancel and was told that nothing could be done. I can see not being able to do anything if it's the day of the delivery but this was maybe two hours after I was on the site. Cancelling should not be an issue at that stage! I'm in the process of reporting this company for credit card fraud and have also filed a complaint with the BBB. I just want my money back and DO NOT want the order.

Don't order from this company, do your research before hand. You will be disappointed. They have HORRIBLE customer support. These boxes are 10$ worth of veggies and your going to pay 80$ plus for them. You are better off going to a food bank, these vegetables won't last more than 3 days in the fridge before they wilt. 2.99 for a snack size bag of candy that is .99 at target. Communication with them is absolutely horrid. No phone number to call (because they want to make it AS HARD AS POSSIBLE to get any assistance on canceling your order) or they are just to greedy to offer their customers actual assistance. Website design is poor, to cancel they beg you for 3 screens to not cancel. If you misclick the wrong thing they will continue to charge you week after week when you already attempted multiple times to cancel.

Have gotten a few boxes from them, none of them really worth the subscription cost. Today, a box that we paid more than $20 for came with a standard 1 lb size bag of carrots and a tortilla pack with 6 "organic flour tortilla". And that's it. Just paper and air to fill the box. Stay away.

We've been with IF for a few months now and, having read the most recent reviews to date, I can attest that our experience is nearly identical. Their customer service is polite, and I have gotten refunds pretty painlessly when I've complained but all the rest: the unreliable deliveries; the substitutions; the quality of the food and the abrupt changes in services and delivery times with no warnings has become the norm for this company. I don't know who is running this outfit, but I suggest taking a pause, regrouping, and perhaps renaming before you try again. Great concept. Extremely poor delivery, no pun intended.

Sent $10 of fufu food for $80. Nasty customer service. Of course it's located in feces infested San Francisco.

If I could give zero stars I would. Snooty attitude, very rude and belittling to their customers. Shocked.

I have been an imperfect foods subscriber for over a year, and today was the last straw. I ordered 21 items and received 4. No a box is not missing from my order, they only sent one tracking number for this week's delivery. So that means they somehow just didn't send the other 17 items that I ordered. Pretty crazy. I have ordered food from imperfect 63 times, and 29 times I had either missing or damaged items. They have no idea how to pack the boxes - cans are thrown on top of bread, packages split open, cold things aren't in the cold packs. In the summer they used less ice packs than in the winter. Doesn't make any sense. I really wanted to support this company, but I just can't do it anymore.

Used them for several months, the first order I received was someone else’s order. Not a single thing I ordered was in the box. I checked my receipt and not a single item matched what I ordered. I sent them a picture of what I received and my receipt, and I was refunded for the box. I just thought they mixed up my box with someone else’s, no big deal. The next few orders had a few things missing here and there but also not a big deal. Sometimes I’d receive a moldy item but I’d be refunded when I sent them a picture. However, the reason I quit using them was the last order I received from them was foul, rotting, and covered in bugs. I received a ball of moldy, smelly, rotting berries that leaked all over the other food. The odor was unbearable. You could see the leak from the outside of the box. The outside of the box was covered in flies because of the leak. Nothing in the box could be saved. I sent them multiple pictures of the moldy ball of mush in the Raspberry container and the damage it caused the other food it was packed with. Instead of coming to any kind of reasonable solution or refund, they sent me “credit for just the berries” that was “good toward the next box.” I assure you, there was never going to be a ‘next box.’ I’ve been using a competitor for over a year now and have never had a single issue, so I know it’s not the mail or climate. It just feels like Imperfect Foods does not care about quality or their customers. Not worth the price.