iMovRReviews of imovr.com

I purchased three tables from iMovR. I was highly disappointed with my third purchase, which arrived damaged. My first purchase with them, customer service was great. I was so incredibly disappointed at their lack of attention to customer needs. They offered me a $50 discount for the damage for a table that cost over $1000. They also offered to send me a new table but wouldn't take the old table back. Essentially, making the damaged table my responsibility to dispose of. Really poor attention to customer needs and perspective. In the end, they didn't follow up, we kept the damaged table because it felt so wasteful to receive another and throw the damaged one out. I don't think I ever received the $50 credit. They pretty much ghosted me. It was a big disappointment.

I can't recommend this company as an option for anything they sell. Their customer service is nearly non-existent, and is fully needed in a world where we have become dependent with on-line purchases. I sent an email to check on the status of a purchase, and was told to wait 4 business days for shipping. After waiting 5 business days I sent an email (the only form of communication they accept), sent an email to cancel the order, and requested a full refund. We shall see if I get that refund, it was a pretty expensive purchase.

There is so much wrong with this business that I have no idea where to start. Thermogenesis Group is the parent company of both iMovR and Workwhilewalking yet, there's no clear upfront disclosure about this relationship. It's very easy to think that Workwhilewalking is an independent review website when, in fact, it is not. Workwhilewalking is a large advertising front for iMovR while pretending not to be. It's misleading at best and outright false at worst. On the other hand, iMovR claims to be Pro-American with their made in "USA" products but clearly it's just as misleading and false as Workwhilewalking. They merely slapped an American tabletop on a foreign-made base and all of a sudden, it's "Made in the USA". And this somehow justified the ridiculous price tag they put on their products. Clearly, someone's getting screwed. And it's iMovR doing the screwing. Unfortunately, I didn't know any of this before I purchased from iMovR. I had issues with my products and CS never responded in a timely manner. It took them over a month to respond. Worst, they had no solution for the defective products I purchased. Instead, they had the gall to suggest I should pay "return shipping" for their defects. Sadly, I did just that and they never even refunded me my money. I lost many hundreds of dollars from them. From the moment I interacted with them, I believed all their marketing fluff and genuinely thought this will be a company worth doing business with. It turns out, they are just another "laptop" brand that never touches their products and are only interested in marketing and sales. The proof is in the pudding.

This company has a major capacity issue. I ordered a monitor arm and anticipated it would ship in the normal amount of time, maybe a few days. They don't have to build anything, they just have to get the box and hand it to the shipper, but it has been a week now and no shipping notice. The phone customer support line claims to be open at this hour, but after a few minutes of holding shifts you to a voicemail in which they claim to be not responding to voicemail due to staffing issues. They advise you to email one department and cc another, and they then claim that any ticket could take up to ten days to resolve. This is simply not how customer service works in this day and age, and I strongly recommend that you order what you're looking for from elsewhere.

The desk looks great, functions as intended, but customer service is abhorrent and I have never been able to recommend this brand to friends or colleagues. Back on the original delivery date I was called and asked to confirm I'd be home for the 5 hour window that delivery was planned for, I confirmed, but the desk was not delivered for another week and items from it were missing. Customer support team blamed Covid and said "these things happen." Fast forward 2 years later, I've now been in correspondence with their customer support team (mostly by messaging their sales staff over and over) about ordering a replacement power box for the desk so I can actually use it as intended (power box detached and lost in a move). After more than a month I finally got a response from the customer support team, but when I pinged them back they didn't respond. A week later I've sent them another message but I do not expect to hear back. iMovr, I know you read these reviews. If you need someone to restructure and retrain your customer support team I know a guy who can do that for you. Seriously. The system you have now is holding your entire business back and is so easy to fix. Help me help you, iMovr.

Table parts arrived broken 2x in a row. Nobody at Imovr answers the phone, neither the customer service line nor sales. I still cannot assemble table because I don’t have good functioning table parts. This is a nightmare

You do realize that iMovR website incorrectly states the Jaxson is Made in USA when in fact it is NOT. Check out the specs. Unfortunately, I bought one of these Jaxson thinking it was Made in the USA, paid a premium for that being the case, when in fact it is a not any better than any of the other China/Eastern Europe junk bases being imported into our country. Yes, check it out, I am speaking truth.

Imagine for a moment a company that provides customer service in the most basic form. THIS IS NOT IT. Some notes after spending a small fortune on a desk treadmill. 1. One would think they would install it and make sure it worked. SURE DIDNT. "Installation is currently unavailable" 2. One would think the product would work. SURE DIDN'T. Repeated error messages after just a few minutes of use. 3. One would think they have customer service. SURE DON'T. They outsource their service department. I didn't even know that was an option. 4. One would think their outsourced service department would be helpful. SURE WASN'T. They said they would have someone come out and fix it ASAP. Then we heard nothing. Called back and they said they would just send us a replacement part. That sounded great until I asked how long it would take. "I have no way of knowing. I put the request in." 5. The service department had the audacity to say that they could and would provide contact information that I could contact and PAY to get the control console looked at despite it still very much being under warranty. TLDR Product doesn't work. They refuse to try to fix it. They will provide a replacement part but it could take up to several years to get the part.