Nick
Awesome customer service
Awesome customer service. Thanks to the people who helped me

iMarku knives have manufacturing units based out of Japan. Our CEO, Mr. Mark Liu had started around a decade back. The story dates back to when one of his friends Bolton had a pretty frustrating time looking for a perfect chef knife. That is when he made up his mind to create something to make good knives.He had started young, went to Japan to learn more about Japanese art and culture to start making these Japanese knives. He had initially chalked out a 5-year plan, but things initially did not turn out as planned. He almost felt like quitting, but his girlfriend named iMarku kept on inspiring him to keep going. And that is how the brand came to be known as iMarku.Today iMarku has come a long way from making a single chef knife to an amazing range of world-class knives, prep tools, and cookware. And the story of our growth continues. We are only growing with bigger and greater plans of expansion.
imarku (imarku.net) has 244 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Bathroom & Kitchen · Duarte, California
Excellent
Bathroom & Kitchen · Los Angeles, California
Excellent

Bathroom & Kitchen · montclair, California
Excellent

Bathroom & Kitchen · San Francisco, California
Excellent
244 approved reviews, newest moderated first
Nick
Awesome customer service. Thanks to the people who helped me
Sheila J.
I'm so thrilled with my new nonstick pan set from Imarku. The quality is amazing! I will be shopping with Imarku again.
Eric P.
I had some concerns, which I expressed to imarku, with how gift orders were managed. The company responded in a very positive manner and fully addressed my concerns. I have to say their customer service staff are excellent and I will recommend imarku to my friends and family. Thank you imarku!
William H.
I have not received one item of the three I ordered,and have not received any information on when it will be delivered
Response from imarkuJul 9, 2023
Dear William, We have updated the tracking info few days ago via your email, you could check the details in your email. Your tracking num is TBA307469466883. Normally it takes about 2-6 days for delivery. The newest tracking info"2023-07-05 17:24 Imperial Beach, US, Delivered near the front door or porch" Could you please let us know whether you received the package or not? We also contact you via email:[email protected] to help you solve the issue.
AMB-AZ
Knives arrived packaged well and not damaged. They are beautiful, well made and sturdy. This was the only block set I researched that did not have complaints of the stainless steel rusting, including named brands and sets that were more expensive. In addition, I like the shape of the block as it takes up less room on the counter. I hope that this set does not rust, as that would be the only complaint I would have at this point.
Laurie G.
I still have not received item!!!!! How can I review it. I’ve emailed but no response.
Response from imarkuJul 8, 2023
Dear Laurie, Your tracking num is 92055903245042873485973554, the newest tracking info"2023-07-06 11:49 LOS ANGELES, CA 90048, Delivered, In/At Mailbox -> Your item was delivered in or at the mailbox at 11:49 am on July 6, 2023 in LOS ANGELES, CA 90048." We have emailed you but haven't got your reply. We are here for you to solve any issue. All the best Imarku Team
Danyele D.
Very happy with my German cutlery set. My knife set was wooden and I, unfortunately, received a chipped steak knife. However, Imarku took no time in making things right and sent me a steak knife replacement that I received in 2 days. Their customer service has been exceptional and I’m so happy with my knife set! Highly recommend!
Olga
Great knife set, thank you!