iMarku knives have manufacturing units based out of Japan. Our CEO, Mr. Mark Liu had started around a decade back. The story dates back to when one of his friends Bolton had a pretty frustrating time looking for a perfect chef knife. That is when he made up his mind to create something to make good knives.He had started young, went to Japan to learn more about Japanese art and culture to start making these Japanese knives. He had initially chalked out a 5-year plan, but things initially did not turn out as planned. He almost felt like quitting, but his girlfriend named iMarku kept on inspiring him to keep going. And that is how the brand came to be known as iMarku.Today iMarku has come a long way from making a single chef knife to an amazing range of world-class knives, prep tools, and cookware. And the story of our growth continues. We are only growing with bigger and greater plans of expansion.
imarku (imarku.net) has 244 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
imarku.net
Website
imarku.net
Category
Bathroom & Kitchen
Location
Pomona, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 23% of reviews.
Latest
Most recent review: May 2026.
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Do not order from this company. Any product issue happened they were not willing to refund anything until you get paypal involved. It’s the worst company I encountered in the U.S. RUN away from them.
Response from imarkuMay 19, 2024
Dear Kathleen,
We deeply regret the inconvenience caused by the defective issue. Our team made every effort to address your concerns promptly and communicated extensively to find a resolution that met your needs. When you expressed a preference for a refund over a replacement, we promptly processed it for you. We hope for your understanding in this matter.
MW
Marianne W.
Took my money but no product and company doesn't anwer phone or emails
I have not received any product but you charged my credit card. Because you use Shop, even though I filled in new address info, it populated with the old. I was unable to edit my order even though it had not been processed. I could not tell from the order detail if the pan had a honeycomb bottom. The phone # provided on a email is fictious. It does not have a business answering message and no one ever picks up. I have no idea what the status of my order is because imarku will not respond. I filed a complaint with the BBB to resolve.
Response from imarkuMar 10, 2024
Dear Marianne, The package was delivered as your confirmation. Later if you have any questions, please feel free to chat with us, I'm all ears!
KD
Kathleen D.
Do not buy from Imarku
No. They are totally junk. I got one from their website and food sticked on the bottom and wont come off from day one. They refused to let me return it and get a refund but wants to send me a new one. Totally a scam Chinese company. Hexclad is the best. Do not buy this junk pan from this company. First asked me to try to use a specified scrubbing pad if it doesnt work I could return it. I ordered the scrubbing pad and it still couldnt clean off but didnt return my email when i asked how I could return it. I am not going to use this junk again. Do not send me a replacement.
Response from imarkuJan 22, 2024
Hi Kathleen,
We're sorry to hear about your experience. We've reached out to you via email and text to address the issue. We're committed to making things right. Please check your messages, and we appreciate your understanding.
Best,
Imarku Team
JH
Joshua H.
Terrible experience and customer support.
I have been waiting almost a month to get my order. It still hasn’t arrived. For all I know it still hasn’t even shipped. The customer service is horrendous. There are no active phone numbers to call and their email responses are generalized. The last email I sent still has not been responded to. Garbage…
Response from imarkuDec 13, 2023
Dear Joshua,
We have sent you the emails that the knife is temporarily unavailable and send you the solutions but we haven't get your reply. so we wait the knife back to warehouse, then we already arranged the priority shipping, and it is on transit and the tracking num is 9361289718926211883756. It will arrive to you soon.
Please feel free to chat with usif later if you have any questions, we will be here for you.
All the best
Imarku Team
CA
Camille
Je n’ai toujours pas reçu ma commande
Je n’ai toujours pas reçu ma commande !
1 semaine et demi que j’attend la livraison de ma commande !
Pas de suivis, rien ..
De plus, pas de numéro service client pour appeler.
Si je ne reçois pas ma commande dans plus de 10 jours je dépose plainte sur thesee (site du ministère pour fraude sur site internet) car ce n’est pas normal.
J’ai effectué une commande d’un montant de 150€ quand même, pour des couteaux.
JC
jcorn
Long handling times, spams email
I'm writing this in response to the 5th email I have gotten in less than a week since I placed an order. The order has not been shipped yet. If they want reviews so bad, I recommend shipping before asking a consumer for a review.
I would not trust the ratings on the Imarku site as I have left a similar review there which does not appear. They seem to pick and choose which ones show up.
If they ever decide to ship, I'll update this but I don't think they're getting a much higher rating.
Horrible customer experience.
Within a few hours of the reply, I have a tracking number. I'm not concerned about the time to ship. I know the site said 8-15 days. That's what I signed up for. What I care about is getting multiple emails asking for review of a product I don't have yet. I recommend you change the time offset to at least a few weeks after the order so a consumer has time to receive and use the product so that a review actually means something.
Response from imarkuOct 24, 2023
Dear Joseph,
Thanks for reaching out and for your patience. We're sorry for any inconvenience you've faced.
It appears there might be a delay in our email communications. Please add [email protected] to your safe senders list to avoid future issues.
I also wanted to let you know that we've reviewed the emails sent from [email protected], and we couldn't find any issues with the delivery on our end.
Shipping to the US island addresses can take a bit longer due to their location, but we're actively working on improving this.
We value your honest feedback, and we aim to be transparent with reviews on our site. We're working to address any delays.
We'll expedite the shipment of your order and keep you posted with tracking info.
We're committed to enhancing your experience. If you have more questions or concerns, please contact our support team at [[email protected]].
Thanks for your understanding.
Warm regards,
Customer Support Team Imarku
Updated
We greatly value your feedback and want to express our gratitude for sharing your concerns. Your insights are vital in helping us enhance our services.
We understand that the multiple review request emails were inconvenient, and we've already adjusted our system to prevent this issue in the future. Our usual delivery times are 2-6 days, but some locations, like islands, may experience delays.
We're pleased to see that you now have a tracking number for your order. Your suggestion to delay review requests for a few weeks after delivery is noted and under consideration for implementation.
We're committed to improving your experience with Imarku, and your trust is important to us. If you have further questions or concerns, please don't hesitate to contact us.
Thank you for your patience and for giving us the opportunity to serve you better.
AC
Alexsandra C.
I never received my order and customer…
I never received my order and customer service has yet to get back to me via email.
Super disappointed.
Response from imarkuAug 14, 2023
Dear Alexsandra,
We are so sorry for the late reply cause we are on weekends.
Please don't worry, we are sure to be responsible for it. we would like to send you a new knife set, the package might get lost during transit. Besides, we will send you a knife sharpener included in your package as well.
All the best
Imarku Team
LG
Laurie G.
I still have not received item!!!!
I still have not received item!!!!! How can I review it. I’ve emailed but no response.
Response from imarkuJul 8, 2023
Dear Laurie,
Your tracking num is 92055903245042873485973554, the newest tracking info"2023-07-06 11:49
LOS ANGELES, CA 90048, Delivered, In/At Mailbox -> Your item was delivered in or at the mailbox at 11:49 am on July 6, 2023 in LOS ANGELES, CA 90048." We have emailed you but haven't got your reply. We are here for you to solve any issue.
All the best
Imarku Team
