jcorn
Long handling times, spams email
I'm writing this in response to the 5th email I have gotten in less than a week since I placed an order. The order has not been shipped yet. If they want reviews so bad, I recommend shipping before asking a consumer for a review. I would not trust the ratings on the Imarku site as I have left a similar review there which does not appear. They seem to pick and choose which ones show up. If they ever decide to ship, I'll update this but I don't think they're getting a much higher rating. Horrible customer experience. Within a few hours of the reply, I have a tracking number. I'm not concerned about the time to ship. I know the site said 8-15 days. That's what I signed up for. What I care about is getting multiple emails asking for review of a product I don't have yet. I recommend you change the time offset to at least a few weeks after the order so a consumer has time to receive and use the product so that a review actually means something.
Response from imarkuOct 24, 2023
Dear Joseph, Thanks for reaching out and for your patience. We're sorry for any inconvenience you've faced. It appears there might be a delay in our email communications. Please add [email protected] to your safe senders list to avoid future issues. I also wanted to let you know that we've reviewed the emails sent from [email protected], and we couldn't find any issues with the delivery on our end. Shipping to the US island addresses can take a bit longer due to their location, but we're actively working on improving this. We value your honest feedback, and we aim to be transparent with reviews on our site. We're working to address any delays. We'll expedite the shipment of your order and keep you posted with tracking info. We're committed to enhancing your experience. If you have more questions or concerns, please contact our support team at [[email protected]]. Thanks for your understanding. Warm regards, Customer Support Team Imarku Updated We greatly value your feedback and want to express our gratitude for sharing your concerns. Your insights are vital in helping us enhance our services. We understand that the multiple review request emails were inconvenient, and we've already adjusted our system to prevent this issue in the future. Our usual delivery times are 2-6 days, but some locations, like islands, may experience delays. We're pleased to see that you now have a tracking number for your order. Your suggestion to delay review requests for a few weeks after delivery is noted and under consideration for implementation. We're committed to improving your experience with Imarku, and your trust is important to us. If you have further questions or concerns, please don't hesitate to contact us. Thank you for your patience and for giving us the opportunity to serve you better.