Imagine Cruising USA Reviews | Read Customer Reviews of imaginecruising.com

Imagine Cruising USAReviews of imaginecruising.com

4.8266 reviews
Travel Agencies
220 E. Central Parkway, Suite 2040, Altamonte Springs, Orlando, Florida

Call Directions Website

Imagine Cruising USA

About Imagine Cruising USA

Founded in 2011, we’re an award-winning travel company with offices worldwide, specializing in premium cruise vacations. Our carefully crafted journeys pair luxury cruises with immersive tours, iconic rail expeditions, exclusive events, and stays in world-class hotels. Designed by our in-house experts with exceptional care and attention to detail, every vacation delivers unique adventures, unforgettable moments, and lasting memories—offering so much more than just a cruise.

Imagine Cruising USA (imaginecruising.com) has 266 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.

Also known as: imaginecruising.com
Website: imaginecruising.com
Category: Travel Agencies
Location: Orlando, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Travel Agencies, Florida

Imagine Cruising USA reviews

266 approved reviews, newest moderated first

Renu
Aug 5, 2026
My sales person was very helpful and…
My sales person was very helpful and informative, the price point and the itinerary is very attractive. I will definitely travel with the company again after my first travel experience. Based on the service and response timing, I will recommend them to my friends and family.
Response from Imagine Cruising USAAug 5, 2026
We are so pleased to hear that you had such a positive experience with our team and found our offerings attractive. We truly appreciate your kind words and are delighted that you plan to travel with us again. Thank you for recommending us to your friends and family!
Report
customer
Aug 5, 2026
I feel that while Angie is listening…
I feel that while Angie is listening she is not hearing what we are trying to communicate. I think she just wants to be done with us. This is my first time working with your company and I have been told I need to submit an additonal deposit, this is a bait and switch. After arguing with Angie it was removed. I am not pleased with the flights and was told in the contract you can give me up to two connecting flights. I cannot find that info anywhere.
Response from Imagine Cruising USAAug 5, 2026
Thank you for taking the time to share your feedback. We sincerely apologize for the experience you've had while working with us. It’s important to us that our clients feel heard and valued, and we regret that you felt otherwise. Regarding the additional deposit, we strive for transparency in our processes. As stated in our initial documents at the time of booking, connecting flights are indeed a possibility, as we cannot guarantee the route or carrier until they are within our system's range. The deposit is required because we book from a live environment once flights become available. For your protection as a guest, as well as ours as a tour operator, please note that calls are recorded for quality assurance purposes. This practice helps us improve our service and address any concerns effectively. We understand that travel arrangements can be complex, and we are here to assist you. If you have any further questions or need clarification, please don’t hesitate to call us. We would appreciate the opportunity to address your concerns further and ensure your satisfaction. Thank you again for your feedback.
Report
Danny H.
Aug 5, 2026
I had a simple and thorough booking…
I had a simple and thorough booking experience. I just completed booking one of my dream vacations over the phone. The representative, John was very thorough in explaining travel specifics and legal matters. His delivery was easy to understand and had answers to all my questions. An excellent experience overall. Thank you
Response from Imagine Cruising USAAug 5, 2026
We're so happy to hear you had an excellent booking experience for your dream vacation! We appreciate your kind words about John's thoroughness and clear explanations. Thank you for sharing your positive feedback with us.
Report
customer
Aug 4, 2026
Superior customer service
Superior customer service. Very knowlegeable representative
Response from Imagine Cruising USAAug 5, 2026
We're delighted to hear about your positive experience with our customer service team. We appreciate your kind words.
Report
Rosemary F.
Aug 4, 2026
Helpful Zane
Zane answered all our questions. If he didn't immediately know the answer, he quickly checked, politely asked us to hold for a very short period, before telling us what we needed to know. He went out of his way to find accommodating flights and then sent all the information requiring signatures to us promptly. Thank you!
Response from Imagine Cruising USAAug 4, 2026
We are so pleased to hear about your positive experience with Zane! We always strive to provide excellent service and ensure all questions are answered thoroughly and promptly. We appreciate you sharing your kind words.
Report
Stephen
Jul 31, 2026
Vincent was excellent
Vincent was excellent. He has an amazing customer first attitude. He made the experience a pleasure, was very knowledgeable, and made every effort to accomodate our needs.
Response from Imagine Cruising USAAug 3, 2026
We are delighted to hear about your excellent experience with Vincent. It's wonderful to know his dedication to customer satisfaction made a positive impact.
Report
Lisa
Jul 31, 2026
Customer Service is excellent!
Customer Service is excellent!
Response from Imagine Cruising USAAug 3, 2026
We are so happy to hear that our customer service team was excellent. We appreciate your kind words!
Report
Tim K.
Jul 31, 2026
Booking process was very easy and…
Booking process was very easy and efficient. Jonathan was very helpful and knowledgeable on the package itinerary and guided on decisions. The only negative is the reading of the legal disclaimer and keeping up with those details, but am able to read on my own. Looking forward to our trip.
Response from Imagine Cruising USAJul 31, 2026
We're so glad to hear our booking process was easy and efficient for you, and that Jonathan provided helpful, knowledgeable guidance. We understand that reviewing legal disclaimers can be a bit tedious, and we appreciate your understanding. We are truly looking forward to your trip as well!
Report