Image Tours Reviews | Read Customer Reviews of imagetours.com

Image ToursReviews of imagetours.com

4.7321 reviews
Activities & Tours
2828 Kraft Ave SE, Grand Rapids, Michigan

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Image Tours

About Image Tours

Roelof Postmaa, Sr., an educator in The Netherlands, founded Image Tours in 1939 in Amsterdam. He began taking his students and their parents on trips as a hobby. Recognizing people’s need for guidance in planning their travels, Mr. Postmaa developed a successful business hosting tours throughout Europe. He firmly believed that travel broadens one’s horizon and enriches one’s mind.Mr. Postmaa’s son, Roelof Jr., began assisting his father in the family business while still in high school. Roelof Jr. opened an office in Grand Rapids, Michigan in 1960 and began offering the company’s signature HEART OF EUROPE ® tour to groups such as fraternal organizations, employee associations, churches, school choirs, orchestras, and marching bands.In 1986, the company began partnering with travel agencies to offer their escorted Europe tours to the general public, thereby becoming firmly established throughout the United States. Today, Image Tours is led by Monique Kasmauskis, the daughter of Roelof Jr., and her husband, Mike. They, along with all the Image Tours associates, are dedicated to providing Superior Value with a Personal Touch. Thanks to this dedication, Image is often praised by both travelers and travel agents for courteous service, meticulous traveler preparation, and flawless execution of its tours. Our HEART OF EUROPE ® tour has endured since 1960, and has been enjoyed by thousands of first-time travelers to Europe. In addition to the HEART OF EUROPE ® tour, Image Tours offers several other fine European tours (click here to browse our tours).

Image Tours (imagetours.com) has 321 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: imagetours.com
Website: imagetours.com
Category: Activities & Tours
Location: Grand Rapids, Michigan
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 5% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Image Tours reviews

321 approved reviews, newest moderated first

Karl & A.
Jun 5, 2019
Heart of Europe Circle Tour
Excellent tour. Tour Guides were great as were our coach driver(s).
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John & M.
May 30, 2019
Strenuous but FANTASTIC TOUR!
Strenuous but FANTASTIC TOUR!! Great tour guide and driver, nice hotel rooms, and good food. The additional tours were very reasonably priced, and proved to be exceptional values. Experienced so much in this whirlwind tour! Highly recommend.
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Thierry
May 29, 2019
The best part of the trip was learning…
The best part of the trip was learning about what we were seeing. Antoinette was amazingly knowledgeable about history and the countries we visited. The ability to see and do a lot of things because of how well organized the trip was laid out. When we arrived to a boat or a tour we never had to wait in line like everyone else.
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William & D.
May 29, 2019
The hotels did not have air…
The hotels did not have air conditioning and had very low beds. Otherwise, excellent tour.
Response from Image ToursMay 30, 2019
So glad you rate the tour excellent. We do wish to clarify that many of our hotels do have air conditioning. The hotels that do not are in northern climates which do not warrant the need during enough days of the year. The hotels in southern climates, such as France, Spain, and Italy, will have air conditioning. Again we are very pleased you enjoyed the tour.
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Jesse
May 4, 2019
image tours
We loved our 2018 European circle tour so much we booked a British isles tour in 2019. Attention to detail is perfect and all you have to do is sit back and enjoy the adventure. They take care of everything.
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Paul
May 2, 2019
The only thing I don’t like much in…
The only thing I don’t like much in Europe is the way how they prepare food esp.how they cook fish.Sorry but it’s true.Nevertheless,that’s not your fault but maybe you can suggest to the Europeans to do better especially their foot preparation
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Bruce & C.
Apr 25, 2019
This trip was a trip of a lifetime
This trip was a trip of a lifetime. We did so much and met so many new people in the 15 days of the tour. We saw so many sights in all the wonderful countries we visited and would definitely recommend to anyone thinking of going on this trip.
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Firstname L.
Apr 10, 2019
Loved the tours and the tour guides but flight booking is poor
Loved the tours and the tour guides. This would have been 5 stars, but Image Tours has pretty lousy air booking arrangements. They keep air routes a mystery until the tour has been completely paid and then they treat those that prefer to book their own routes (because they don't provide the planned routes) as 2nd class travelers in regards to providing airport transfer times and insured flight coverage. Their flight prices tend to be more expensive than booking our own flights. Once the flights are purchased through Image Tour, you are at the mercy of whatever mystery route they have selected. Many others that used their flights regretted the poor flight itineraries they got. They are behind the times as other tour companies allow flight itinerary selection at the time of booking the tour. Room for improvement.
Response from Image ToursApr 10, 2019
Thank you for your feedback and we are glad to hear that you loved the tours and the tour guides. When you book our Special/Discounted Tour & Air Inclusive option, Image Tours takes care of finding the best air schedules to connect with the tour and meet that pricing. Although more than 80% of our travelers booking Image Tours prefer this up-front pricing and full-service approach, Image Tours also offers the flexibility to book your air separately or to request a specific schedule and pay the price difference.
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