Image ToursReviews of imagetours.com

We took an Image Tours in May 2023 and overall we would not recommend Image Tours. First the good parts: Bus driver was skilled. The tour guide read well from his prepared script and made sure everyone was on the bus. The breakfast buffets were mostly very good. We saw a lot of interesting historical sights. The local tour guides very good. Not so good: Most of the hotels were not centrally located. Mold and mildew in many baths. Dinners mostly marginal. Lots of time wasted with road blocks and detours. Wasted several hours at a small very rustic home cheese and wooden shoe making tourist trap. Restrooms there were awful. That almost made us late for the Anne Frank House. When given time on our own in cities, the schedule didn’t seem to take into account Sundays and local holidays when many places were closed. No recommendations for lunch spots provided. Early on, two fellow travelers got sick and were constantly coughing. The tour guide did nothing. After many days and complaints, all he did was make announcement to wear masks if you aren’t feeling well. The bus seat rotations continued ensuring everyone was exposed. The bus driver became sick. A lot of time is spent on bus and it was hard to relax due to the constant coughing. Image Tours and guide were surprisingly not prepared for this situation. Our travel agent was very disappointed about this. Many times toward the end of the day, the bus would act up jerk when put in gear. The windshield only got washed once – three days before the end of the tour. We had to make a small claim on our travel insurance. Getting reimbursement was not easy. Suggest bypassing Image Tours for a higher quality tour group.

We took the WWII tour May 2022. The tour guide did just the minimal. Many hotels were remote, and dirty. Two ‘independent’ lunches grabbing sandwiches at a truck stop. Someone got a cold and it spread throughout the group. Tour guide did nothing to help contain - just ignored it while more and more people missed activities due to illnesses. No leadership. Bus was dirty. Breakfasts were mostly good but dinners were mostly awful. Would not recommend Image Tours. Thank you for your response, Image Tours. Screen names are used to protect privacy. Let me provide an example of one aspect of this trip I described. Sunday morning, May 21 we were taken to Antwerp from 10-11:30 am. We asked if this was our lunch stop and told no, we’d be stopping for lunch later. At 1:30 pm we pulled into a truck stop and told to get lunch there. Had we all known, we could have purchased food to go in Antwerp. This was the second surprise truck stop lunch on the trip. Many found the prepackaged sandwiches unappetizing so just purchased chips and water. So your concern about keeping travelers ‘sated’ is somewhat disingenuous. It’s all about communication which we found lacking on Image Tours/travel guides side.

Pathetic response had been calling them multiple times to provide the tour details for which we have planned.No updates till date , so irresponsible.

They canceled the trip but called it postponed for a year and would not refund us they were belligerent over the phone if they had called it canceled they would have had to refund - we’re older and don’t know what another year would bring

I agree 100% with what Karen Barker said.... We had planned for the Spain/Portugal trip this October and, of course, are not comfortable with making the trip amid COVID 19. Their position is that they are not canceling the trip, it will go (with anyone who is reckless enough with their health that they would travel to a foreign country in another few months). But even though we purchased travel insurance, Image will not refund our deposit. We are forced at this time to make a decision about rescheduling the trip next October instead. Of course, we could elect at this time to cancel altogether and lose what we have already paid, probably the most profitable for Image!! In the past I have recommended Image trips to friends. Now I will go back to them and let them know that I was wrong...this is not a company that you want to do business with. In a troubling situation, they will take the path that is most beneficial to their pocket. I don't want my already paid money to be moved to a trip for next year. Next year might not be any better than now. What I would like is a cash refund right now and then next year I can decide if I want to make trip.

IN 2015 WE did the 22 day grand tour, great trip no problems. 2018 we did the Portugal Spain tour with Image, no problem. The tour guides were great as were the drivers. In 2020 we booked the British Isle trip we were alerted that there would be a 200 per person to get checked for the virus, plus you need to quarantine for 2 weeks [this last item may have come up after we were done with Image tours] We were given the option of going in 2021. We don't know what the future holds so now is not the time to be booking over a year out. So Image tours pocked our $988 down payment And to think I was always concerned about pick pockets in Europe. Image tours, never again

If it would let me give a negative 100 I would. This company is being a BULLY regarding an upcoming Europe trip and COVID-19. They are giving my husband and myself ONE option regarding choices with our deposit / trip insurance. This is something we have never seen before and to think anyone should be FORCED to either lose their money or go on a trip they do NOT feel comfortable going on within the next year or two is absolutely crazy ! I had to cancel a cruise in March including air and a weekend getaway in April including air with NO HASSLE GETTING A FULL REFUND. Image Tours will NEVER GET ANOTHER PENNY FROM ME and I will tell everyone we travel with and come across while traveling exactly what kind of company they are......a true bully in every sense of the word.....They have my money and they refuse to give it back.....not a company I will deal with again. In response to their response.......exactly what I stated originally......every other trip company I have dealt with have been above board, understanding of the situation, and refunded 100% of my money. Imagine Tours in their response states that refunding my money regardless of situation is not an option. Their solution is kicking the can down the road and keeping my money.

I am VERY VERY disgusted with your service and treatment of handicap travelers!! I had a call come in from a woman that had several disabilities take one of your tours and she was left stranded!! She got a note slipped under her hotel door saying they could not accomidate her any longer! yes she had disabilities and maybe should not have taken that trip, but for the guides to treat a handicap woman like that is appauling, leaving her with her bags stranded at the airport that is insane!!! I work for an emergency medical travel assistance company and you should be ashamed of yourselves!!