IluminatingReviews of iluminating.com

I placed an order and immediately sent two requests to cancel my order. They did not cancel. The order was sent out more than 5 days later. In the meantime they sent emails saying they know I wanted to cancel the order. They charged an $11 stocking fee for each item which was till unopened. The company has phone numbers listed that do not receive calls. I feel totally ripped off by "iluminary".

I received one damaged lamp and th company took care of replacing it after they received the video from me about the damage. They were always professional and speedy in sendeing the replacement. I love the lamps I bought and can highly recommend this company. MM

The wireless wall lights I ordered took 4 weeks to arrive. When they finally turned up, the instructions to put them together were very vague, and despite ordering black lamps, one of the finials was brass! They give out very dim light, and because they are adapted from wired lamps, the bulb is very high up in the shade so they just look awful. DO NOT buy these lamps they’re a waste of money. And the customer service is awful, you won’t get a refund!

If I could give 0 stars I would. This company is a fraudulent company and misrepresents itself. I ordered wall sconces which took a long time to receive that I disputed my charges with my bank. When I finally received them all parts were literally thrown in a box unwrapped and no material to protect it. I started emailing the company about a return and they just keep you at bay sending emails to ask you to keep the item and take a discount. I tried calling their customer service number and it too is not a viable number. Unbelievable! Beware!!! $80 down the drain.

I ordered two Retro Table cordless table lights. I was send two different lights from what I ordered! I reached out through email, facebook & instagram. I was offered discounts but I did not want that, I wanted the lamps I had ordered and payed for! I was told they were out of stock so they’d sent me the alternatives ( without communicating with me first) yet I was still seeing the lamps I wanted advertised. I tried to get a refund through PayPal but was told I had to PAY to return what Iluminate had incorrectly send me. Absolutely ridiculous and so wrong.

DO NOT TRUST ANY POSITIVE REVIEWS!!! DO NOT TRUST THIS COMPANY!!! EVEN THE PRODUCTS I RECEIVED AND DIDN'T RAISE CONCERNS OVER ARE NOT FUNCTIONING OR DIMMING CORRECTLY!!! Expensive moon lamp arrived damaged. I reached out to illuminating directly with photos of damaged product and told them that other components of order were missing. Shortly after I received the missing components with no word in regards to the damaged moon lamp. VERY CONVENIENTLY they responded a FULL 30 days AFTER my first complaint once I sent a follow up email. 30 days is the time limit where you can no longer receive a simple refund and they are able to generate a return label. They stated that my replacement must have been lost (even though no replacement notification or tracking had been sent). They said that another replacement would be issued. Once the new replacement had arrived I noticed that they had modified the product to be completely different than the product they had sold. The original product is a moon lamp with a led backlighting. The light lit up a painted round moon. It was also meant to be mounted high on a wall and had bare wires meant to be hardwired into the wall like any other wall light. The replacement had a large tubular light ring in the FRONT of the moon. No longer backlit but a big ugly light ring in front of the moon. Also, they switched the product to have a plug instead of bare wires for hardwiring. I had already paid out electrician to prep the lamp to be hung and hardwired in. I was not going to pay him again to come install a plug. I asked if they had the original product I purchased as my wife did not like the big ugly ring on the outside of the lamp. They assured me that the new version is an "upgrade" and I should be happy with the changes. I told them that it simply would not work for our purposes and that if they could not send the originally purchased product then I would require a full refund. After MANY weeks of back and forth where they kept offering multiple discounts for me to keep the lamp they finally agreed to process a refund but only if I paid for the return shipping. I told them that they sent me damaged products and then bait and switched me to a different product and I was not willing to pay for return shipping. They then said that there was nothing else they were willing to do. Will have no choice but to dispute the charge with my credit card company and leave negative feedback anywhere I can find to warn others.

They are perfect accent for table settings or even a counter night light.We actually purchased them for our covered outside porch and are looking forward to using them there. They are nice and heavy and are well made especially for the price. I plan to order two more.

Had an issue but they’re making it right