The Illinois TollwayReviews of illinoistollway.com

Zero stars if I could. Illinois is very proud of their crumbled crowded pot-hole “under construction” confusing chaotic roadways and can’t even be bothered to set up an actual toll booth or provide signage explaining what a person is to do to get a toll paid. Not one sign anywhere, not even on the website, stating how much the toll costs. No reasonable warning that we were approaching a toll road- we were simply following the gps. We drove a rental car and do not know what our license plate number was. We lost track of how many toll signs we drove under- there are so many- we didn’t change roads. No clue how many bills we will be getting. First time to Chicago will be our last. What a way to “welcome” tourists! I can’t imagine how much more confusing this would be for a person who doesn’t read English. I have not one positive word to say regarding Illinois toll roads. You should be ashamed of your greedy selves. I said what I said. Side note: Found an unexplained charge on my credit card that I can only assume is from Illinois Tollway. No explanation. No description. No way of knowing if more are coming. Illinois Tollway, you are highway robbers in the most literal sense possible.

Using the Illinois tollways used to be very convenient because you could pay at the end of your trip using the auto trip calculator as long as you did it within a 14 day window. However, the current system has everyone, including out of state guests to pay by setting up a 'pay-by-plate' account or have I-Pass/EZ-Pass. Very inconsiderate. If I mailed a check in I still have to use the trip calculator to determine correct amount, so why did they remove the option to pay from it?? It can take 30 days for Illinois tollways to process transactions. What is the reason for making it harder on the customers?

AARON helped me get on track with my problems I give this man 5 stars he was very helpful and informative I thank you and appreciate you!!!

Absolute garbage! I am not from Illinois and just flew out of Chicago. In Indiana we receive notice of our tolls without a $41 “invoice fee” which is ridiculous for $18 worth of tolls.

After spending lots of time submitting endless details, including, where did I meet my wife, country of origin, address etc etc etc. all accepted BUT when you get to submit telephone number at last,IT DOES NOT ACCEPT A FOREIGN TELEPHONE NUMBER !!! Pay by plate is accepted for tourists, but what good does that do when you cannot create an account ???!! So you are left at the mercy of the rental car company, they sure know how to triple charge for something that should be easy. What a welcome to Illinois.

Terrible company. Awful website, it gives really hard time to login, make payment, etc. Its clearly that they want 14 days to pass and you will be charged much more than the toll

Today I received an invoice from the illinois tollway for $127.75. This includes: $49.75 (unpaid tolls) $78.00 invoice fee(s) Total amount due - $127.75 I have an iPass. The email address was incorrect as I switched from iPhone to android in Dec '22. They have my phone number, but didnt think to call to give me a heads up. Instead they waited until after the 14 day grace period so they can add these extra fees... then they mailed me an invoice. Because my CC was compromised, the bank issued a new card. I asked to speak to a supervisor and they chuckled as they told me it will be 24 hours before they get bac to me. BREACH OF TRUST - I NO LONGER TRUST THE GHETTO STATE OF ILLINOIS. They will do anything they feel like whenever they feel like it as they are now FLAT OUT TAKING ADVANDAGE IN ANY WAY THEY CAN. BEST ADVICE - HURRY UP AND GET THE "F" OUT OF THIS GHETTO STATE. They are trying to steal our money instead of making us feel warm and fuzzy inside. My Q: Why not contact me sooner giving me the heads up that something is wrong, so I can immediately address the problem? Answer: much more money when they wait until after the 14 day period has expired. This amounts to ZERO TRUST on my behalf to the entire ghetto system. Conpletely rigged system. No benefit to illinois tollway drivers at all. ** BEWARE OF THIS SCUM COMPANY WHICH IS ALLIGNED TO THE STATE SOMEHOW.