The Illinois TollwayReviews of illinoistollway.com

Did a motorcycle trip one way through IL, Google said it would save me time and cost $10.90. I go, no where to pay. Took me 3 hours longer than it said it would... I get online - website is ridiculous. Gives me errors and says it can't find my vehicle or fees. i get a invoice in the mail for $10.90.... AND $21.00 in fees! I email, i call, no help. Pay us or we'll add more fees and suspend your license. Never again will i go anywhere near this god forsaken state.

complete scam job. they bill you double and tell you "we couldnt read your transponder". Funny, it worked in the morning when I drove through but when I crawled through in rush hour traffic it didnt work. Same car, it was not moved and is mounted properly. You also cannot go home and see if it even did work on your account because tolls dont post for 10 days! So by that point, you have already racked up tons of fines and you cant do anything about it because they wont help you even if you call. If a company worked like this they would be sued and put out of business but since its the toilet named Illinois there isnt anything you can do. Guess BJ fat slob governor wasted too much money and needs to steal more. Just one more reason everyone is leaving Illinois.

The credit card readers are poorly maintained and unable to read many different cards. I also watched cars reversing when they were stuck behind someone whose card wasn’t working. My brother tried 3 different cards and finally my card worked, as people reversed dangerously behind us to get into the oversized vehicle’s lane-yet people in smaller cars then ours were using the oversized vehicles lane. It was 1 hour faster on google maps to take the toll road. But each toll booth took 15-20 minutes to get through because everyone got stuck behind someone having trouble with the card readers!! So, we would have saved time and about $25 if we had stayed off the toll road. NEVER waist your time and money!!! Use the toll roads no matter what google maps say!!!

They steal and sell your information. Absolutely despicable, you cannot pay the tolls without creating an account. The maggots that run this company would feel shame if they were capable of such complex human emotions.

Just today paid another toll fee violation that was not mine! I have not traveled on their roads for yrs because I had this problem one time before.. now yrs later, get violation and big fee In the mail.. I paid because it will cost me more to dispute it than if I just pay it... I am not impressed... also they make it hard to dispute or contact them!

We were stopped on the side of the road with a flat tire for two hours waiting for triple A. A tollway road service worker, Anthony pulled off and jumped to help us. He was immediately working to fix our tire. He was super nice, professional and helpful. Our tire was fixed within 15 minutes, overall great service.

The tollway didn’t pick up my EZ-Pass and charged me a $9.00 invoice fee on a $4 toll. Called them and they told me I have to go talk to someone else.

My recent interaction with the Illinois Tollway left me greatly disappointed. Despite multiple attempts, I couldn't reach their customer service by phone. Furthermore, the fees are unreasonably high and lack transparency.