The Illinois TollwayReviews of illinoistollway.com

Worst site ever. Cannot edit any vehicle information. The menu simply takes you around in loops to no avail. When we moved from Illinois to Indiana 2 years ago, we registered both our vehicle plates as well as our license numbers. Now 2 years later we need to change a plate number and customer service rep on phone tells me he can't do it unless I can give him the last 4 digits of my Illinois license!?!? What? I haven't had a that license for 2 years now. So what happened to all the info we gave them 2 years ago? Not sure where to go to resolve this now, we will try the Jewel store customer service.

Literally running a scam i got a bill for $81.55 in tolls and $105.00 in "Invoicing Fees" so a total of 186.55. How are the fee"s gonna cost more than the actual tolls? When i reached out to speak with a supervisor to get this issue resolved they said there are no supervisors. Just so unprofessional and terrible business practices. Would give them 0 stars if possible.

BSchiller here....After my trip I went online and created a pay by plate account. I paid the bill that showed up and when I saw itdebited out of my account I closed the Toll account. Then a week later I received emails stating I still had a$ 1.90 balance. For all the time I have spent trying to pay this I should be paid by you and as in $100's of dollars of my time! When I logged back on my account there's a tab to add new payment information as the account was showing in "Pending Close" and due to this you could not edit the information. I called for support and was told by one lady, she would delete my email and phone and that I could log in after 15 min. I did, and tried all day...unable to complete the process. I tried just to create a new account but due to it showing my email and phone the system would not let me...I have made 4 phone calls to fix this. Now multiple accounts and its been a waste of my time. Period, the systems sucks!!! it shouldn't be this hard. And...seeing other comments I agree the roads stink! YOU need to use the Toll money to correct your website to be user friendly online and fix the darn roads...you can sit on this one toll now...which I was told that if its one Ill never hear about it!

Worst customer service ever not sure how this place is still open.

I saw no signage about 14-day requirement to pay. Took them 45 days to invoice me with more in fees than tolls were. I had no idea how it worked, but then that is their whole point, to gouge travelers from out of state.

The roads are not kept up. The toll collection system is a rip off. our company has a valid credit card on file. We have long haul semis, so we are gone most of the time. We noticed we had some statements that had outrageous fines. We disputed one of the invoices and paid the rest. We were lied to about our dispute on more than one occasion. When I called in to get 2 needed documents, Minerva told me our dispute found us not liable, so the documents were not needed for both Indiana plates. I called later to confirm and see if I still needed those two documents, and Janice told me that our dispute was never received. I found out later, both of these statements were lies to not supply the documents and have bigger fines.

I asked to have an in-person hearing on the phone and through a written letter. They sent a final letter to pay triple each violation and I never got my in-person hearing. I'm upset because i should not have to pay all those fees due to their system not being able to generate the 1st tolls so I can pay them. They generate after the $20 ifees have been added. Plus, I have an Ipass account. This is crazy! From $290 to $870. I can not afford it! They are ripoffs!!! I give them a negative -1000 ! Terrible money thieves! I need to find an attorney to help me sue them. I have many other people who are dealing with the same thing. Criminals!

I was moving, and went around the tolls, maybe going through 1 if I remember correctly,thinking it wont be that bad its just 1. I'm used to stopping and paying. I did not know there were signs to distract me and read on how many days I had to pay a toll. I didn't mind receiving a notice since it was just 1 toll. NOT, I received a notice with, 7, yes 7 tolls all within in 15 minutes of each other!! I would have realized that, now I owe like $95!! I feel like this is an easy way for them to make a ton of money!! The last time I drove toll roads, you stopped and paid!! That's how long it's been. It crazy what they are getting away with!!