ILIA BeautyReviews of iliabeauty.com

Response from ILIA BeautySep 29, 2025

Thank you for your feedback, and we sincerely apologize for the frustrating experience. We're glad you're happy with the product, but you absolutely deserved better communication from us. We investigated your emails from September 14, 17, and 24 and discovered that your ticket was closed without a response when it shouldn't have been. We've since resolved the issue to prevent it in the future and responded to your inquiry. We take full responsibility and understand this doesn't make up for the time you spent waiting. This isn't reflective of the service we strive to provide. If there's anything else we can do to make this right, please don't hesitate to reach out directly, and we'll ensure you're taken care of immediately. Thank you for giving us the opportunity to address this.

Response from ILIA BeautySep 24, 2025

Thank you so much for your thoughtful review! We're so glad to hear that Tavonia was able to turn your experience around and provide the support you needed. We know how important it is to feel heard and helped, and it means a lot to us that Tavonia's care and quick response made a positive impression. We’ll be sure to pass along your kind words to her— she’ll be thrilled to know she made a difference. Thank you again for being part of our community!

Response from ILIA BeautySep 19, 2025

Thank you so much for your kind words and continued support! We're thrilled to hear how much you love the Skin Tint Serum, and even more delighted that Gian was able to step in and make your VIP Sale experience smooth and enjoyable. Gian truly goes above and beyond for our customers, and your recognition means the world to us. We're so grateful to have you as part of the ILIA community. Thank you for the 10/10 recommendation. We can’t wait to serve you again soon!

Response from ILIA BeautySep 19, 2025

Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with Tavonia— she is amazing. Your kind words mean a lot to us, and we’re so glad she was able to provide the prompt and professional support you deserved. We look forward to serving you again soon. Thanks for being a part of our community!

Response from ILIA BeautySep 16, 2025

Thank you so much for sharing this thoughtful review! We’re so glad Tavonia’s kindness and quick support made your experience such a positive one. We’ll be sure to pass along your kind words— she’ll be over the moon to hear this.

Response from ILIA BeautySep 15, 2025

Thank you for sharing this feedback! We’re delighted to hear that Tavonia’s kindness, enthusiasm, and thoughtful touches made your experience such a positive one. We’ll be sure to pass along your kind words— she’ll be so happy to know she made your day brighter! We truly appreciate you being here with us and look forward to helping you again soon.

Response from ILIA BeautySep 15, 2025

Thank you so much for taking the time to leave this thoughtful review! We’re so glad to hear Tavonia was able to help and ensure you didn’t miss out on the VIP Sale gift. We couldn’t agree more— she’s amazing, and we’ll be sure to share your kind words with her. It means so much to us that you value not only our products, but also the care our team puts into every interaction. We’re grateful to have you as part of the ILIA community!

Response from ILIA BeautySep 15, 2025

Thank you so much for sharing this beautiful review! We’re thrilled to hear that you’re loving the balance of performance and skin-friendly ingredients in our products. It means the world to know they’re helping you feel confident with a natural, healthy glow. Your kind words about our team truly made our day. We always want our customers to feel cared for and supported, so it’s wonderful to hear that reflected in your experience. We’re so grateful to have you as part of the ILIA community and can’t wait to continue being a part of your beauty routine.