ILIA BeautyILIA is clean, skin-centric beauty. Wake up skin. Makeup the rest.
ILIA Beauty (iliabeauty.com) has 220 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Cosmetics & Makeup · SAN DIEGO, California
Excellent
Cosmetics & Makeup · Torrance, California
Excellent
Cosmetics & Makeup · Calabasas, California
Excellent
Cosmetics & Makeup · San Francisco, California
Excellent
Showing 166 reviews with 5 stars · Clear filters
Consumer
Kortnii was a really great help and went above and beyond to resolve my issue. Thank you for your kindness
Response from ILIA BeautyOct 6, 2025
We appreciate your kind review of Kortnii! We're so happy to hear she went above and beyond. Your support means the world to us, and we look forward to helping in the future. Thank you for your time!
Libby C.
I had the greatest customer service experience with Gian today. I had ordered & received the Super Serum Skin Tint with SPF 40 sunscreen & used it for about a week but wasn't 100% sold that it was the right product for me. The coverage was great & the best tint color I had ever been matched with but, at age 73 with combination oily skin especially my forehead I'm not interested in looking more dewy. I reached out to customer service & connected with Gian. She had my picture, knew what tint color I had been using & then matched me up with the Skin Rewind Complexion Stick which should work with my mature skin. These are great products backed up by employees that actually care about the customer. How refreshing!
Response from ILIA BeautyOct 6, 2025
Thank you so much for sharing your experience! We're thrilled to hear how well Gian took care of you and helped find a product better suited for your skin. It means so much that you noticed the care and attention our team strives to give every customer. We hope you love the Skin Rewind Complexion Stick just as much! We look forward to assisting you in the future. We are always here if you need us!
Abi G.
Amazing customer service!
Response from ILIA BeautyOct 2, 2025
We are so happy to hear you were pleased with our customer service! We're grateful for your support and look forward to connecting in the future.
Larissa N.
Tavonia was so helpful when I reached about an issue that I had with my purchase. She really came through for me, and that made me like the Ilia brand so much better. Thank you Ilia and Tavonia!
Response from ILIA BeautyOct 2, 2025
Thank you for your thoughtful review! We're so happy to hear that Tavonia helped you and that you felt she came through for you. That is our #1 goal! We look forward to helping you in the future. Thank you, again!
Tulin V.
I was in a hurry to recieve my package,and I let them know why. They were very helpful to send it quickly.I appreciate the thoughtfulness. Thank you. Tulin
Response from ILIA BeautySep 29, 2025
We're so glad we could help get your package to you quickly! Thank you for letting us know what you needed— we're always happy to do what we can. We truly appreciate your support!
Meghan
I had a small issue with one of my beloved products and they sent me a new one, without any issue. They trusted I was a loyal customer and they stand behind the quality of their work. I love every product of theirs I’ve ever tried and cannot wait to try more ❤️❤️❤️
Response from ILIA BeautySep 29, 2025
Thank you so much for your loyalty and trust in us! We're thrilled we could quickly resolve the issue and get you back to enjoying your products. Your kind words mean the world to our team, and we can't wait for you to try more!
Leslie E.
I was sent an incorrect item from my order and they quickly responded to keep the extra item and immediately shipped what I ordered. Excellent customer service!
Response from ILIA BeautySep 29, 2025
Thank you for your review! We're so glad our team was able to quickly resolve the issue and get you what you ordered. We truly appreciate your feedback and your support!
customer
Kortnii at Team ILIA is what customer service is all about. Amazing service and great communication. Makes me want to buy all my products from Ilia!
Response from ILIA BeautySep 29, 2025
Thank you so much for the kind words! We're thrilled to hear that Kortnii provided you with such excellent service— we'll be sure to share your feedback with her. We truly appreciate your support and look forward to serving you again soon!