ILIA BeautyILIA is clean, skin-centric beauty. Wake up skin. Makeup the rest.
ILIA Beauty (iliabeauty.com) has 220 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Cosmetics & Makeup · SAN DIEGO, California
Excellent
Cosmetics & Makeup · Torrance, California
Excellent
Cosmetics & Makeup · Calabasas, California
Excellent
Cosmetics & Makeup · San Francisco, California
Excellent
Showing 166 reviews with 5 stars · Clear filters
Jesse S.
I can only rave about Ilia's customer service policies. They clearly empower their employees to actually make customer's lives better.
Response from ILIA BeautyFeb 2, 2026
Thank you for sharing this with us! We are so happy to hear about your good experience with our customer service team and that they were able to offer solutions you were happy with. Don't hesitate to reach back out if there's anything else our team can help you with!
Diane J.
Customer service was outstanding. The response to the problem with my order was immediate, and the solution demonstrated that the company goes all out to back up its products and maintain customer loyalty.
Response from ILIA BeautyJan 8, 2026
Thank you for the wonderful review! We’re so glad to hear that our team was able to respond quickly and resolve your issue! We will always be here to support our customers while backing up our products. Have a great rest of your day!
Kristi L.
Kortnii was fantastic! She took a difficult situation and made me ( the client) feel totally taken care of. That is very rare these days. It was my first time ordering and I hope to continue with this brand into the future as I am impressed with the customer service.
Response from ILIA BeautyJan 8, 2026
Thank you so much for this kind feedback! We’re happy to hear that Kortnii was able to turn a challenging situation into a positive experience and make you feel well taken care of. We’re so glad your first order left a great impression, and we look forward to you trying more ILIA in the future!
Jill B.
I got on to write a review because I almost didn't buy from them because of the complaints of delays... but I decided to buy anyway and just assume I'd have to wait. My two lipsticks came in just a few days and I love them.
Response from ILIA BeautyJan 8, 2026
Thank you so much for sharing this! We’re really glad you decided to give us a try and that your order arrived quickly. We're happy to hear you’re loving your lipsticks and hope you can try more ILIA in the future!
Jenn
Excellent customer service! When I received a defective product, their response was prompt and helpful. They shipped me a new product right away!
Response from ILIA BeautyJan 8, 2026
Thank you for the great feedback! We’re happy to hear our team was able to quickly resolve the issue and get a replacement out to you right away. Providing prompt and helpful service is always our goal, and we really appreciate you taking the time to share your experience.
Sekey V.
Besides having a good line of products, that have worked well for my sensitive skin, I’ve had a couple of customer service inquiries needing support and have found them to be highly responsive and reasonable.
Response from ILIA BeautyJan 8, 2026
Thank you so much for taking the time to share your experience! We’re really glad to hear our products have worked well for your sensitive skin, and it means a lot to know our customer support team was helpful and responsive when you needed assistance. We truly appreciate your feedback and your support.
Carmen
Tavonia was so kind, accommodating, and professional when assisting me with exchanging my ILIA complexion stick for a different shade, since the one I initially ordered did not match my skin tone. ILIA is a great brand with great values, and employees like Tavonia do a great job of reflecting that.
Response from ILIA BeautyJan 7, 2026
Thank you for reaching out and letting us know about your experience with Tavonia! We are so glad she was able to assist you with your exchange and that you are loving your Skin Rewind Complexion Stick! Have a wonderful day and a happy New Year!
Charlotte E.
I had the personal assistance of Tavonia who was excellent. I chose the wrong shade of the Super Serum Skin Tint and instantly Tavonia responded and asked me to send in a photo of my skin tone to match me to the right shade. . She chose the perfect match with BOM BOM ST5 and I couldn't be happier with the finish and product which leaves my skin looking polished, dewy and like glass. Definitely ordering more. Plus my exchange arrived super fast despite the Christmas season in full swing! Really pleasant service, fast and extremely helpful polite assistance from ILIA.
Response from ILIA BeautyJan 7, 2026
Thank you for reaching out and letting us know about your experience with Tavonia! We are so glad to hear she was able to match you with the correct shade and we hope she was able to assist you with more products for this holiday season. We will be sure to let her know you were happy with her service! Happy New Year!