ILIA BeautyILIA is clean, skin-centric beauty. Wake up skin. Makeup the rest.
ILIA Beauty (iliabeauty.com) has 220 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Cosmetics & Makeup · SAN DIEGO, California
Excellent
Cosmetics & Makeup · Torrance, California
Excellent
Cosmetics & Makeup · Calabasas, California
Excellent
Cosmetics & Makeup · San Francisco, California
Excellent
Showing 166 reviews with 5 stars · Clear filters
Bernadette
Update: Customer service promptly and graciously responded to my request. Problem solved, I am very impressed with the outcome.
Response from ILIA BeautyMar 11, 2026
Hi Bernadette! Thank you for taking the time to update this review. We are so happy we were able to assist and find the best solution for you! Please don't hesitate to reach back out if there is anything we can assist with in the future! Have a great rest of your day!
Vicki M.
Kortnii provided stellar customer service. I was already having a stressful day and she made it a whole lot better
Response from ILIA BeautyMar 5, 2026
Thank you for taking the time out of your day to share your experience with Kortnii! We are so happy to hear she was able to turn your day around and assist you with your issue! We will be sure to pass this sweet message along to her.
Adeelia
Excellent customer service. Effective skincare and beautiful makeup.
Response from ILIA BeautyFeb 26, 2026
Thank you for taking the time out of your day to share your experience! We are happy to provide excellent customer service while providing exceptional products. We can't wait for you to see what's to come! Have a wonderful day, and don't hesitate to reach out if you have any questions.
Casey G.
Paul was GREAT! My usual product was out of stock online, so I tried their colour match suggestion and it was not a great match for me. When I reached out for a solution Paul was friendly, kind and got me to a great solution fast. Love Ilia customer service and products!
Response from ILIA BeautyFeb 13, 2026
Thank you for taking the time to share about your experience with Paul! He is such a valuable asset to our team, and we are so glad to hear he was able to make shade suggestions for your exchange! We will be sure to pass this along to him and let him know about your positive experience. Have a great day!
Holly S.
The quality of Ilia’s products is superb - even things like a lip mask (which I never normally buy but received a sample of) made an incredible difference. It’s definitely not a trendy, flash-in-the-pan influencer brand - it’s genuinely got the quality to back up the hype
Response from ILIA BeautyFeb 13, 2026
Thank you for loving ILIA! We are so happy to create thoughtful beauty that really makes a difference with our customers. We can't wait for you to try more!
Marissa
I had to exchange a product because I purchased the wrong shade for my skin. Tavonia from Ilia was wonderful! She helped me find my correct shade quickly. Tavonia was very kind, helpful, and prompt. Now I have exactly what I want on the way!
Response from ILIA BeautyFeb 13, 2026
Thank you so much for taking the time out of your day to share your experience with Tavonia! We are so glad to hear she was so friendly and was able to quickly assist you with an exchange. We will be sure to pass this thoughtful feedback to her. Have a wonderful day!
Bradley
I love ILIA. Its products are clean and the customer service is exceptional. Special shout out to Julia and Tavonia for all of their help.
Response from ILIA BeautyFeb 2, 2026
Thank you for taking the time to share your experience with us. We are so glad that Tavonia and Julia were able to provide an exceptional experience for you. Don't hesitate to reach out if you need help with anything else. We are always here for you. Have a great day!
Laurel
Paul is awesome, a clear communicator and they found my perfect shade. Thank you Paul, you deserve a raise! I do not know Paul but after dealing with sales force support all day and then reading Paul’s easy clear email I could cry. Thank you to Paul and team.
Response from ILIA BeautyFeb 2, 2026
Thank you for taking the time to reach out and to share your experience with Paul. We are so happy to hear that he was able to assist you with a shade match and that you are loving it! We will be sure to pass this along to him and let him know he was able to leave a lasting impression. Have a wonderul day!