ILIA BeautyILIA is clean, skin-centric beauty. Wake up skin. Makeup the rest.
ILIA Beauty (iliabeauty.com) has 220 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Cosmetics & Makeup · SAN DIEGO, California
Excellent
Cosmetics & Makeup · Torrance, California
Excellent
Cosmetics & Makeup · Calabasas, California
Excellent
Cosmetics & Makeup · San Francisco, California
Excellent
Showing 166 reviews with 5 stars · Clear filters
Heidi Suzanne G.
Helpful, kind, followed through, prompt communication
Response from ILIA BeautyFeb 5, 2025
Hi- Thank you for taking the time to write your review. It is so great to know you left your interaction with our team feeling like you've been taken care of. Your kindness and effort are truly appreciated. Please know we are always happy to help.
Kate Moss H.
The Ilia team was AMAZING and sooo easy to work with. They were clear and made everything so simple. They solved my issues so quickly too. I'd buy from Ilia again and again just for this awesome customer service.
Response from ILIA BeautyFeb 5, 2025
Hi there- Thank you so much for your kind words regarding your interactions with our team. We are so happy you were pleased with your experience! It means a lot that you took the time to write this review, and we appreciate your efforts. Please don't hesitate to reach out in the future! Thank you, again.
Lynnette M.
Not only are the products amazing, but when there was a mix up with my shipment, (Ilia emails said it was on its way, Shop said it was delivered and no package was received) Ilia responded to my email within minutes. With a few screenshots of the issue, they made it right immediately. Quick, efficient and very kind. I was impressed to say the least! Thank you, Kortnii from Team Ilia!
Response from ILIA BeautyJan 31, 2025
Hi there- We are so grateful for your review and delighted to hear you had a great experience with our team. Your satisfaction is our #1 priority; we are always here to help. We appreciate you taking the time to share your thoughts and we are here if you need anything else. Thank you!
Alicia A.
I've never had an issue with products or customer service. They've always replied to me in a timely fashion, and have been gracious and courteous. I think the products are all high end and clean.
Response from ILIA BeautyJan 27, 2025
Hi Alicia- We truly appreciate your positive review! It’s wonderful to know that you had a great experience with us. Thank you for taking the time to share your thoughts—we’re grateful for your support and look forward to helping you in the future!
Anya R.
Fantastic customer service from Gian. I love the skin serum in the shade 0.5 and bought another foundation and concealer in the shade 0.25, which, unfortunately, was too dark for me. I emailed today to ask if I could return them, and Gian very kindly processed a refund! Amazing customer service.
Response from ILIA BeautyJan 27, 2025
Hi Anya- Thank you so much for your kind words! We're thrilled to hear that you had a great experience with Gian. Your feedback means a lot and motivates us to keep delivering the best service possible. We look forward to serving you again soon!
Ali
I'm a huge fan of clean beauty, and Ilia has truly raised the bar. Their foundation, concealer, and blush are my absolute favorites - they provide amazing coverage, blend seamlessly, and leave my skin looking flawless. What sets Ilia apart is their commitment to clean, non-toxic ingredients and sustainability. And I have to mention their incredible customer service – they were so helpful in finding my perfect shade! If you're looking for high-performance makeup that's good for your skin and the planet, Ilia is the answer.
Response from ILIA BeautyJan 8, 2025
Hi Ali- Thank you so much for taking the time to write a kind review regarding your experience with our products and Customer Experience Team. We are truly appreciative that you continue to choose ILIA for your makeup needs, and please know we will always take care of you. Please don't hesitate to reach out to our teams in the future for all your beauty or order needs! -Team ILIA
Impossible 2.
Amazing CS. Products are okay. Extremely overpriced though. BUT given they have an amazing refund policy I can't complain. Not many places will allow returns of used products. I respect that. I've used CS a few times and always been impressed.
Response from ILIA BeautyNov 13, 2024
Hi, thank you so much for taking the time to write your review! We are delighted you've been happy with your experience when working with our teams. We're sorry the products have not always worked out for you, but we are here to help. Enjoy the rest of your day. Thank you again! -Team ILIA
Maggie C.
Many thanks for resolving the issue with the pencil sharpeners! The eyebrow pencil is great!
Response from ILIA BeautyMar 3, 2025
Hi, thank you so much for your kind words! We're thrilled to hear that the issue with the pencil sharpeners has been resolved and that you're enjoying the eyebrow pencil. Your feedback means a lot to us, and we're always here to help if you need anything else. Thanks again for your patience and for choosing us!