ILIA BeautyReviews of iliabeauty.com

Response from ILIA BeautyAug 25, 2025

Thank you for updating your review and sharing your experience with us. We’re truly sorry for the stress caused by the lack of communication around your order— especially when timing was so important. We’re relieved to hear your package arrived in time for your holiday, and we’re glad you can enjoy your makeup during such a meaningful moment after your treatment. Your feedback is invaluable, and we’ll be working on improving our communication so future experiences feel smoother. Wishing you the very best on your holiday and beyond.

Response from ILIA BeautyJul 28, 2025

Thank you so much for taking the time to share your feedback— we appreciate it, and we’re so sorry to hear about your experience with the Limitless Lash Mascara. While there aren't plans to change the dual-sided wand design, we understand it’s not the right fit for everyone. It was designed to offer both length and separation, but it definitely shouldn't feel uncomfortable or overly complicated to use, especially not to the point of causing any discomfort. We’re truly sorry to hear it scratched your eye. If you're still open to trying something new, you might prefer our Fullest Volumizing Mascara, which has a traditional bristle brush and a more straightforward application. We recommend reviewing the return policy from your point of purchase— many partners, and if purchased on our website, issue refunds even if the product has been lightly used. Again, we really value your feedback and are sorry this experience didn’t meet your expectations. If you have any other questions or need help along the way, we're here.

Response from ILIA BeautyJun 27, 2025

Thank you for sharing your experience with our Super Serum Skin Tint SPF 40— we truly appreciate the feedback. We're sorry to hear it didn't meet your expectations, especially after you were hopeful it might be a great fit. If you're still open to exploring, you might like our Skin Rewind Complexion Stick, which offers a more matte finish and could be a better match for your skin type. Also, our support team is always here to help— feel free to reach out, and we’d be happy to talk through your routine and make some more personalized recommendations. Lastly, we offer a generous 60-day return policy, so we’d love to help make this right. We look forward to serving you in the future.

Response from ILIA BeautyMar 3, 2025

Hi, thank you so much for sharing your thoughts! We're so happy to hear you're obsessed with the Multi-Sticks – they’re one of our favorites, too! We understand your concern about the product size, and we’ve found that most people can enjoy it for at least 6 months, even with daily use. The formula is highly pigmented, so a little goes a long way! Ee truly appreciate your feedback. If you ever need any tips on making the most of your product, don’t hesitate to reach out!