ILIA BeautyReviews of iliabeauty.com

The web site is wonderful for choosing colors, in that they will approximate based on other brands, quiz you on your skin and preferences and answer any questions you might have. Most cosmetic stores do NOT sell clean makeup, even though it is advertised as so. The EWR is a good site for assessing what you choose to put on your skin each day, as I always wear some makeup. They replaced a product that seemed less than satisfactory with immediate response from their team. I am excited to try more products when it's economically feasible.

I started out by searching the internet for the best non toxic makeup brand. I searched for days and read hundreds of reviews. By the end of my research, Ilia was my #1 top makeup brand that I had to get my hands on. I purchased my first order with ease as their website was user friendly, included helpful components, and offered many samples which was very exciting. The BEST part of my whole experience, besides their fantastic makeup line, was their OUTSTANDING customer service!! When I contacted Ilia’s customer service, I was kindly greeted by Kortnii and Natalie through email and they were both beyond helpful, efficient in their emails, kind, and absolutely amazing to chat with. I was so grateful for their AMAZING customer service as they kindly problem solved with me and their dedication to help me with my purchases definitely solidified an Ilia customer for life. Thank you, Korntii and Natalie for your wonderful customer service!!

Great products and excellent customer service. I originally purchased a foundation shade that was slightly off and their team walked me through selecting one that was better suited to my skin tone and offered to ship me a new bottle. They could not have been better informed or more helpful!

Quick response to all my questions. Timely resolution to the issue that I needed resolved.

Ordering makeup online can be hard to match the color to your skin. I did a terrible job selecting a color! The ilia customer service team did a an exchange at no cost to me. They are so helpful and respond very quickly. I buy everything from ilia. Great clean makeup!

First of all, the products are amazing! As advertised, the Tinted moisturizer melted into my skin and was so smooth. I also needed to make an exchange, and Romelen made it super convenient for me, and went above and beyond to make sure I received my products! Thank you so much, you all have a lifetime customer!

Amazing customer service! They were extremely responsive with getting back to me about a return and provided a number of options, I not only love these products, I love the support for the products as well. Thank you Ilia:

Reached out about a leaking bottle of tinted serum and Tavonia acknowledged that it is a known issue they are working on, requested photos, and issued a store credit - which I hadn't asked for. Wonderful customer service and all within a day of inquiry.