IHOPReviews of ihop.com

We don't mind a wait as we are patient and enjoy one another's company ( my wife and I) but we won't be back because apparently our wait included our food sitting under the heat lamp in the kitchen. Our server seemed to be rushed, perhaps in the weeds and I would suggest fewer tables per server or have food runners. As expensive as everything is, its salt on the financial wound to get poor quality food And service. We won't be back.

Me and an acquaintance went to IHOP on brained Rd in Chattanooga tn this morning. I was surprised the parking lot was empty. It was about 945am. When we went inside it was cold. Outside it was about 30 degrees inside you needed a jacket. One of the servers was wearing one. There was no one to greet us except the man vaccing the floor. But others came out of the kitchen and seated us. She took our drink orders for coffee and hot chocolate and water. She returned after several minutes with the hot drinks then took our orders. My girlfriend ordered 2 blueberry pancakes and 2 slices of bacon. I ordered 3 original pancakes and 2 pieces of bacon. By the time the food was brought I was on my 2nd coffee and my girlfriend had finished her hot chocolate. The food was not warm. The original pancakes I had didn't melt the butter placed on top of them. But we did get water when the food was served. The bill was 30.00 for the food and drinks. I gave the waitress a $15 tip because I am not going to ever return there or bring anyone I know to IHOP. Besides the place will close though I hope and pray that the practices of the people there will change for the better. Serving cold food and being inattentive to customers are not good service practices.

Found baby ROACHES coming out of my lemons on my table and looked across the aisle and they were all over the wall and booth. The manager stated he didn't have time to address the issue and their employee stated he has rold.them to.l bomb the place but yet they are still serving food!!! This was at the IHOP off of Lemay Ferry Rd in South County St Louis MO.

I Love IHOP food, so believe me when I say I have more experience with their app than the typical person, because I go there so often. The app is simply terrible for earning rewards. It seems almost daily there is some technical issues that prevent access to your "Pancoins" points, and also with adding receipt codes to your account. This app is constantly giving me errors (almost every single time) I try to check my balance, add a receipt to my account, or redeem points. I scan my receipt and it either says "we are having trouble reaching that, please try that again", or "oh flip! We can't seem to reach rewards right now" and it will not show my current balance or allow any reward based features such as adding or using them. This means if I was at a resturaunt and wanted to use my points towards free food, I wouldn't be able to most days. More often than not, when I scan a receipt to add more points from a purchase, it says "you can only add one receipt per day, you've reached your limit" (or something similar to that) when I haven't even added one that day. This means I have to email customer service every time I can't add a receipt, and they usually do it for me a day or so later, but thats an extra annoying and time consuming step I shouldn't have to take, that is what the apps "scan receipt" feature is for. I have mentioned this to customer service several times, in hopes they would forward my complaints to the relevant department to fix these issues, but so far nothing has been resolved. The app is easy to navigate and use when it works, it is structured nicely, and I feel the actual reward for purchases are fair, it's just a rare occasion I can actually earn or use your points easily. They need to fix this, it honestly makes me visit less knowing I'm not earning the points I should be easily, and feeling like I'm being cheated. It seems to me that the more you earn, the more frequent the app issues are. If these glitches/issues didn't exist, I would give this app a 5 star rating, but because it hardly ever works right, they get 1 star. As for the actual customer service department, they actually seem to be a professional group that have been helpful to me when I have reached as a result of the app issues. They respond pretty quickly, always seem to be friendly and professional, as well as helpful. They just can't do anything about the app itself, but this is not their fault. I do feel as though customer service is a good group of people, and they would get 5 stars from me. IHOP, fix the app issues and I will come back singing high 5 star praises. (And yes I am running the latest version of the app)

My daughter and I went for breakfast this morning. I ordered online was supposed to pick it up at 11:12 AM by 1120. No employee had come out of the car to go to assist so I walked inside. It took me 10 more minutes to get somebody to help me to get my order my order along with two other orders were sitting on a shelf not on a warmer so no wonder why my food was cold when I received it. I ordered the ham and cheese omelette with pancakes. I also ordered a short stack of pancakes with a double order of bacon. I did not receive the pancakes with the omelette, and I only received one order of bacon instead of two and it was almost not cooked. after noticing my order was wrong I went back inside to get my missing items and could not be helped so I ended up leaving. I went home pulled frozen pancakes out of my freezer. Microwave them to eat with my omelette and throw my uncooked bacon in the microwave, so my daughter could eat it along with heating up her pancakes as the butter would not even melt on them. I love IHOP. I drive 45 minutes once a week to eat it. I am very disappointed with the one in Murray Kentucky. I had high hopes with the merge with Applebee’s, very upsetting. I feel it was rushed and a lot of training should’ve been done before they opened. I’m waiting to receive a call back on my order although I’m sure that will probably never come. Please get it together!!!!

No green vegetable available as side - only fries or mashed potatoes. The mashed potatoes were a pureed mess. The t-bone steak was rubbery and had little taste. My wife's shrimp was good as was my daughter's huge omelet, which she said was delicious. Our server was very good and apologized for the lack of the normal broccoli. He suggested a side salad only to find out that the kitchen said those were not available.

If I could leave this company a big fat zero I’d gladly do so! Horrible isn’t the word!! The entire company from the servers to the managers up to the corporate chain just garbage. I went into the ofallon il location with my family and the server being inattentive dropped hot cocoa all over my grandson burning his ear and ruining his white shirt. The food was late and disgusting. I reached out the the manager who couldn’t be bothered about checking on the baby and asked how the food was blaming the one server but not so much as mentioning the girl who burned my grandson then I had over a month of calls and emails that went unanswered up until a Melissa Jackson over at 314-324-3214 called stating she had been on vacation ( so professional) like I care! Promised an email with resolution same day to just ghost me and I called again guest relations a Jill sounded shocked promised this would be handled only to ghost me as well! Topper here, they closed my injury case because it wouldn’t be beneficial to continue on with it! Stay away go to Dennys save you the stress you’ll get treated like a human instead of a wallet!

Mixed up items in our order with someone else's. We had ordered it via Door Dash. When we called the restaurant they told us to bring it in for them to correct it. Why should we do that as we had paid for delivery?