IHOPReviews of ihop.com

I often visit the IHOP in Fairfax, VA, late at night several times each month because it’s the only place in the area that allows dine-in so late. Usually, I have good experiences, but this time I was really disappointed. I ordered the Chicken Fajita Omelette, which I’ve enjoyed before, but when it arrived, it wasn’t right. At first, it looked fine because of the toppings, but when I cut into it, I found there was no filling inside at all. Everything that should have been inside was missing and just placed on top, making the omelette look smaller than usual. They also forgot to include the salsa. I understand the restaurant was busy with a large group, and I didn’t mind waiting, but the food quality should still be consistent. Since I’ve ordered this omelette before and it was much better, I know this isn’t how it’s supposed to be. For $16.59, I expected to get what the menu listed, but I left very disappointed.

My order was taken promptly, and then I waited an extended period of time for my order. When my order did come the food was lukewarm and my toast cold and the butter on the toast and pancakes couldn't melt due to th temperature of the food. Was not an enjoyable breakfast at all. We most likely will not return again. I remember a very different IHOP from years ago.

They need to upgrade their bussines everywhere by getting R.O. water systems for all their stores. Their water, tea, coffee, all taste terrible because now days no city has chemical free or water that tastes good. Spend the money it's not that much. Also customer service not great. Went to the Ihop in Castle Rock ordered a diet Pepsi brought it to the table it was flat. No one there new how to fix it. So I had to drink the terrible tasting water. Ordered biscuits and gravy they were cold had an order of sourdough toast brought it out after I finished my eggs it was cold and no butter to be found. And being the dummy that I am. I went back the next day. Still no one has fixed the diet pepsi. Custmer service just about like the day before. I can hardly believe that a manager of one of your resturants know nothing about fixing your soda dispenser or how to adjust the mix on the Co2. Leaving everyone to drink your City's terrible water, tea, and coffee.

My I order came back wrong. I asked for over easy eggs and I got scrambled, my pancakes were cold. The waiter never came back to my husband and I table to check on how our meal was; he didn't ask us if we wanted a coffee refill until after we paid our bill. It was the worse experience I've ever had at Ihop

My husband and I recently ate at the Ihop in Villages, FL. What a wonderful fast server and our food arrived quickly but it was all ice cold. Butter wouldn't even melt on the hashbrowns or pancakes. Part of my order never arrived. Had we not been in a time crunch we would have complained to a manager! Not sure how food can be made so quickly but still be cold!! Very disappointed!

Unfortunately my food was cold. In all fairness, the restaurant was busy when I was there. However, there is no excuse for cold food. The service is consistently unacceptable. At first I thought it was just the server but after coming several times I can see that it is probably the training and not the server herself. I have also come to realize that the food in the kitchen is plated as it comes up Therefore, since the pancakes and the hash browns are constantly being made.They are usually hot when plated. The eggs, of course, are all cooked to order?So the other food has to wait until the eggs are done. Today I ordered a scramble, and unfortunately, the cheese they put on top wasn't even the slightest bit melted. My suggestion would be that the pancakes and the hash Browns are not plated until the eggs are done. All the food on the plate should be hot.When served to the customer. Managers should periodically check with guests to make sure their experience is good.

This was at IHop in Smyrna TN. Unbelievable. These 2 girls sitting there drinking and eating on the phone and wrapping silverware I’m going to put in my mouth! Oh did I mention coughing into hand and continued to wrap silver without cleaning hands . I guess she wiped her hands on the napkins I'm going to wipe my face with. A word of advice to the owner things like what your 2 employees did on the 25th of November 2024. They are costing you business! Business going to drop off big time if you don't train your employees on basic hand washing no eating while wrapping silverware. I have a video of this on social media. Couldn't post here.

I ordered ihop through DoorDash and was supposed to get the New York cheescake pancake but what I got was plain pancakes with cream cheese and syrup in separate containers. Since when did I have to put together my pancake? Looked up to find out why that happened and apparently they changed how they make that pancake and give you just plain pancakes and you have to put all the extra stuff on. I’m sorry but I liked when it had little cheesecake bits in the pancake and now they ruined it. I’m never ordering from them again