iHealth Labs Reviews | Read Customer Reviews of ihealthlabs.com

iHealth LabsReviews of ihealthlabs.com

3.9185 reviews
Health Equipment
880 W Maude Ave, Sunnyvale, California

Call Directions Website

iHealth Labs

About iHealth Labs

iHealth is dedicated to empowering healthier lives. As a pioneer of digital health from Silicon Valley, iHealth was founded in 2010 and launched the world's first Bluetooth-connected blood pressure monitor that worked with iOS devices. Through more than a decade of development, by integrating its FDA-approved, award-winning consumer medical devices and remote patient monitoring platform, iHealth has established a digital health ecosystem, the Unified Care model, for healthcare providers to manage chronic diseases remotely. To date, iHealth is one of the top brands in digital health & wellness and has expanded its Unified Care model to 13 states with significant clinical outcomes in hypertension and diabetes management.During the first year of COVID-19 pandemic, iHealth was actively supporting the fight against COVID-19 by being one of the leading manufacturers of thermometers, shipping millions of them to its customers.On November 5th, 2021, the U.S. Food and Drug Administration (FDA) issued an Emergency Use Authorization (EUA) for over the counter (OTC) sale of iHealth's COVID-19 Antigen Rapid Test. iHealth has since been a major supplier of at-home tests to the federal government, state governments, nonprofit organizations, and individuals.

iHealth Labs (ihealthlabs.com) has 185 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: ihealthlabs.com
Website: ihealthlabs.com
Category: Health Equipment
Location: Sunnyvale, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 81% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Health Equipment, California

iHealth Labs reviews

Showing 45 reviews with 1 star · Clear filters

Mark K.
Sep 22, 2020
I ordered 3 thermometers and 1 arrived…
I ordered 3 thermometers and 1 arrived defective. They don’t answer their support phone number or return email inquiries. I believe their company is a SCAM!
Report
ted
Jul 16, 2020
knowingly selling defective…
They are knowingly selling defective items and will not issue a refund. Their customer service department does not care. Check their Better Business Bureau rating.
Report
Tonya J.
Jun 21, 2020
scammers
scammers, never received a product ordered in april and they will not refund money. do not do business with this company.
Report
John C.
Jun 16, 2020
I never received my order # 133933 from…
I never received my order # 133933 from 4/26.2020 of 50 masks.
Report
Kim
Jun 10, 2020
Never received my thermometer!!
I ordered a thermometer and oximeter and like others only received the oximeter. I've emailed and called...emailed and called with no response and no refund and no thermometer! Buyer beware!! RESPONSE TO IHEALTH 6/11/2020 ORDER NUMBER 77020
Response from iHealth LabsJun 11, 2020
Hello Kim, May I know your order number for tracking your case? BR Online Team from iHealth Labs, Inc.
Report
M.
Jun 4, 2020
I ordered a thermometer and oximeter on…
I ordered a thermometer and oximeter on March 31st. I received only the oximeter on April 13th. I sent them messages on April 13th, April 27th, May 21st, May 26th, and May 29th. I also tried calling them numerous times (which they never answer or return emails). Basically they say they have these thermometers in stock, they take your money and then you never see the product. This is especially concerning at a time when people really are counting on getting their ordered medical equipment. The fact that this company is obviously doing this means that they should be shut down!
Response from iHealth LabsJun 7, 2020
Hello M. May I know your order number or the ticket number? So we can follow up ASAP. BR CS Team from iHealth Labs, Inc.
Report
C T.
May 27, 2020
Ordered pulse oximeter and arrived…
Ordered pulse oximeter and arrived quickly but NOT WORKING! Not a flicker. Changed batteries, etc..... Contacted the company 3 times over 6 weeks. Quick to sell/ship but nobody home or answering phone/emails for cheap and defective product returns or service. AVOID!!!!
Response from iHealth LabsJun 2, 2020
Hi CT, Do you mind to let us know your order number? BR CS Team at iHealth Labs, Inc.
Report
Ted B.
May 26, 2020
Company is taking money and not sending merchandise.
0 stars. I placed order 4-21-2020 for no contact thermometer & pulse ox. $98.96 with roughly $20 shipping cost. Says order shipped 4-25-2020. As of 5-26-2020 says still waiting for USPS pickup. I have sent numerous emails to company with no response. I have tried calling company with automated response about covid-19 message. I have filed complaint with BBB. Do not order from this company waste of your hard earned money.
Response from iHealth LabsJun 2, 2020
This $9.99 per unit shipping cost is due to the overall cost rising for those air freighting SKU we urgently import from Asia to the Bay Area, and sorry for your experience for the shipment delay and please let us know your order number so we can help on your case. Thank you. BR CS Team at iHealth Labs, Inc.
Report