Rachel S.
No refunds for faulty and missing parts
I purchased a $32. Covid/ Flu A+B Kit with 2 tests from Walmart. Get home and the kit is missing the testing solution. I take it back to Walmart they tell me I have to contact ihealth so I do. They offer to send a replacement that will arrive in 5 days after I won’t need it anymore. No one will issue a refund though I had to purchase another one. Their products are faulty and they have terrible return policies.
Response from iHealth LabsJan 31, 2025
We’re sorry for the frustration you experienced. Since your purchase was made through Walmart, they are responsible for handling returns and refunds per their store policy. A third-party purchase does not mean iHealth can issue a refund, but as a courtesy, we did offer a replacement. We understand the timing may not have worked for you, and we encourage you to reach out to Walmart again regarding their return policy. If you need any product assistance, we’re happy to help!



