customer
Go to Marketplace for accurate and cheaper options
Dental and vision monthly payments way more than if you go to Marketplace. Also misleading is their database: much cheaper options can be found on Marketplace. Answers to questions were vague and uninformed. Not rated highly on Better Business Bureau.
Response from iHealthBrokersDec 18, 2023
Amy, this review is not helpful for anyone and is not factual in any way. We sent you specific dental and vision quotes based on your request. The dental and vision quotes sent to you have an annual maximum of up to $15,000 annually. Additionally, we sent you plans for large nationwide PPO networks. Most plans on the marketplace cap at a few hundred dollars per year and have very small local networks. Our clients often have difficulty finding a dentist accepting these plans. We would have provided some marketplace plans if you had asked us to send you the cheapest plans regardless of benefits and network. Additionally, if you had mentioned this to us after the fact, we could have sent you some cheaper and less comprehensive plans. We work for you, not the insurance companies. To your misleading database comment, I assume you are referring to our website, which is a direct feed from the marketplace. Rates are set by law and can not vary from website to website, so the rates provided to you (by me) were a 100% match. If they appeared different, that would be because you used different criteria on the marketplace compared to the criteria you provided to me, like estimated 2024 income. As for your questions being answered vaguely, my last email response to you was detailed. I strive to answer every email in bullet point form because I can't stand when people don't answer ALL of my questions... Lastly, you stating that we are not highly rated by the BBB, which is also false. Our BBB rating is an A+. You can verify this on their site by searching Google for BBB iHealthBrokers. Our ratings on all sites across the internet are 5 Stars or an A. We work tirelessly for our clients and earn thousands of positive reviews by attempting to go above and beyond at every turn! If this were on us, I would own it and apologize. Had you brought any of the above to my attention before your review, I would have happily helped educate you and helped find you the exact dental plan that does what you expect and works with the dentist of your choice. I hope that the plan you're referencing is sufficient for your needs. In the future, we would prefer that you seek assistance elsewhere because this clearly wasn't a good fit for either of us.