customer
I had hoped it would be an easy process…
I had hoped it would be an easy process for my agent to handle all the details. It turned out there were some errors and complications and I did most of the work to get it resolved. I had to keep informing my agent that my application was rejected since he never followed up. I had to contact the insurance company to get the issue resolved.
Response from iHealthBrokersJan 10, 2022
Thank you for your review. Open enrollment is a tough time for insurance companies and health insurance exchanges and unfortunately, their communication with brokers can sometimes be slow or non-existent. We have processes in place to check pending policies daily. Unfortunately, Washington Health Plan Finder never made it clear in your portal that your account required proof of loss. As a result, the first we learned of this is when the carrier contacted you. We will use your feedback to build better systems to combat this, even when we're not being notified. Thank you for your business!