iHealthBrokersReviews of ihealthbrokers.com

Response from iHealthBrokersMar 13, 2025

Keith, As with any industry with monthly rates, during renewal periods, premiums may increase. Your insurance company sent notification of your renewal rate change on Oct. 24th 2024 providing 2 months opportunity to review any proposed increases for 2025. We are not notified by the carrier and rely on your active attention to correspondence from your insurance company in order to help assess what your best options are. Your insurance carrier proceeded to send out additional notifications on 1/1, 2/1, and 3/1 regarding past due payments. The moment you informed our team that there was an issue with your coverage, we immediately facilitated communication with your carrier to help reactivate your benefits. Processing payments on the carrier’s side and updating account records can take a few days in which we have no control over. When you were informed by your provider’s office within the 3 day window of making payment that your policy status was still showing pending, we again immediately facilitated communications to provide your doctor with the necessary information to proceed with appointments under the active plan. Let me also address that our team helped you save money and make changes to your stand alone dental and vision coverage by providing low cost premium options compared to the previous plans you held. The actions taken to switch your dental and vision benefits had no effect on your medical coverage as your plans are with completely separate insurance companies. It is unfortunate that you felt our company deserved this 1 star review after the last few years of service. We recommend setting up a member portal with your insurance company, if you have not done so already, to keep up to date on your account information and avoid any future delay in notifications.

Response from iHealthBrokersApr 9, 2024

Dear Cindy (a.k.a. Unhappy Customer), I am compelled to address your review, which, frankly, misrepresents the interactions you've had with our team. When you initially reached out to us in February of 2021 regarding your son's move to Nebraska, you engaged with several members of our team, including Terri, Kimberly, Eric, and Kaileena, but never directly with me (Jesse), as your review suggests. Your request for short-term medical insurance and dental coverage was diligently handled by our team, and we secured policies from highly reputable companies with long-standing histories of reliability dating back to the 1800s. While it's regrettable that you encountered issues with your coverage, it's important to clarify that any alleged scripted responses do not align with our company's practices. We pride ourselves on transparent and personalized service, evidenced by detailed notes and call recordings from every interaction you've had with our team. Allow me to address the specific concerns you raised: On 09/12/2022, you contacted our office expressing dissatisfaction with your dental insurance claim denials. Despite our efforts to assist you, including intervention by Eric and attempts to resolve the issue with the carrier, you remained adamant in your stance, eventually opting to cancel the plan against our recommendation. Subsequently, on 02/07/2024, we notified you via email regarding a lapsed medical insurance payment. Rather than addressing this issue directly, your response mirrored the sentiments expressed in your review. It's imperative to note that had you approached us with the explanation of benefits for any denied claims (or contacted us at all), we would have promptly contacted your medical insurance company to rectify the situation. This proactive approach to advocacy and resolution is fundamental to our daily operations, as we understand that insurance carriers can make errors that warrant correction. Your referral to us by your previous broker, along with the thousands of positive reviews spanning our 17 years in business, underscores our unwavering commitment to exemplary customer service. Our track record, with less than 1% of reviews falling below 5 stars, speaks volumes about our dedication to client satisfaction. In light of your recent email requesting that we call you, we regret to inform you that we will not be initiating contact. Your review and our subsequent response signify the termination of our business relationship, and we have no intention of engaging in further discussion with you. Sincerely, Jesse Smedley, CEO iHealthBrokers

Response from iHealthBrokersDec 18, 2023

Amy, this review is not helpful for anyone and is not factual in any way. We sent you specific dental and vision quotes based on your request. The dental and vision quotes sent to you have an annual maximum of up to $15,000 annually. Additionally, we sent you plans for large nationwide PPO networks. Most plans on the marketplace cap at a few hundred dollars per year and have very small local networks. Our clients often have difficulty finding a dentist accepting these plans. We would have provided some marketplace plans if you had asked us to send you the cheapest plans regardless of benefits and network. Additionally, if you had mentioned this to us after the fact, we could have sent you some cheaper and less comprehensive plans. We work for you, not the insurance companies. To your misleading database comment, I assume you are referring to our website, which is a direct feed from the marketplace. Rates are set by law and can not vary from website to website, so the rates provided to you (by me) were a 100% match. If they appeared different, that would be because you used different criteria on the marketplace compared to the criteria you provided to me, like estimated 2024 income. As for your questions being answered vaguely, my last email response to you was detailed. I strive to answer every email in bullet point form because I can't stand when people don't answer ALL of my questions... Lastly, you stating that we are not highly rated by the BBB, which is also false. Our BBB rating is an A+. You can verify this on their site by searching Google for BBB iHealthBrokers. Our ratings on all sites across the internet are 5 Stars or an A. We work tirelessly for our clients and earn thousands of positive reviews by attempting to go above and beyond at every turn! If this were on us, I would own it and apologize. Had you brought any of the above to my attention before your review, I would have happily helped educate you and helped find you the exact dental plan that does what you expect and works with the dentist of your choice. I hope that the plan you're referencing is sufficient for your needs. In the future, we would prefer that you seek assistance elsewhere because this clearly wasn't a good fit for either of us.

Response from iHealthBrokersAug 13, 2022

Karma, I'm a bit curious about this review. You've purchased multiple policies from us and have interacted with multiple staff members over the years. In 2019, when you posted this review, you had recently spoken with Jimmie Needles about dental. He then followed up three times by email to make sure you had everything you needed. The day of this review I also attempted to reach out. No one in our office has heard from you since the day you spoke with Jimmie about dental. If there is something we could have done better, we would like feedback. Please give me a call at 866-260-9829. -Kimberly Ross, Customer Care