iHealthBrokersReviews of ihealthbrokers.com

Response from iHealthBrokersJun 24, 2025

Thank you for your review—we’re glad that our team was able to assist you promptly! We appreciate the opportunity to clarify that GeoBlue plans do not auto-renew by design. Since travel needs can change from year to year, we require a quick appointment to review and submit a new application for continued coverage. This ensures you’re always getting the best plan for your current situation. It is GeoBlue's usual practice to send out reminders prior to your coverage expiring and so we appreciate the opportunity to check in with them regarding cohesive communication moving forward. We’re happy everything was resolved quickly, and we look forward to supporting your future travels. Safe and healthy journeys ahead!

Response from iHealthBrokersOct 10, 2024

Hello, we appreciate the feed back to find ways to better improve our services and our clients' experiences. We always aim to exceed expectations and provide above and beyond services to our clients. I am glad that Chris was able to present you a form of confirmation for your marketplace enrollment the day after your application was submitted to provide peace of mind that all steps were completed to ensure coverage. Carriers generally take anywhere from 24 hours to 5 business days to process new enrollments and generate policy numbers within their systems. From there it can take 5-7 business days to receive physical copies in the mail. Each insurance carrier has their own timeline in providing policy information to agents and policyholders. Hopefully during our continued services with you, you will see our dedication and earn a 5 star rating from you in the future.

Response from iHealthBrokersDec 6, 2023

Gwen, we are always happy to speak with you by phone; however, it's often faster if you elect to perform your review by email during open enrollment. If you wish to perform your review by phone next year, we're always happy to do so, just call early. We can even schedule the call now... Just let us know!

Response from iHealthBrokersMay 2, 2023

Marisol, Thank you for your review. I hope we are able to earn 5-stars in the future and am sorry to hear that we didn't provide you the level of service that warrants a 5-star review. Please let us know if you need anything at all.

Response from iHealthBrokersJan 21, 2022

Charlene, We view a 4-star review as a failure, so we appreciate your feedback and will implement processes to help this from happening again. Having said that, I listened to the call and have a few comments. When Eric was going over the plan details with you, he mentioned your deductible would be $0 and that the out-of-pocket maximum was $1,000. He went on to include the office visit copays which are $5 and $10 for primary care and specialist visits. At this point you were so happy you said, "sign us up". Coinsurance exists on all plans and ranges from 50-100%. On your new plan, you pay copays for all items that have copays, from day 1. For items that apply to the deductible, you pay 20% up to your $1,000 out-of-pocket maximum. After $1,000 you pay nothing. We schedule 40-minute calls to make sure clients understand every aspect of their plan. You were so content after the initial description that your entire call (including the application) was only 12 minutes. I have spoken to Eric about this and apologize on behalf of all of us. Thank you for your business!