iHealthBrokers is an independent health insurance brokerage. We have been helping individuals, families, and small businesses find coverage since 2007, and we are licensed in all 50 states and contracted with more than 200 carriers.Here is how we are paid, because it is the first thing people ask: carriers pay us a commission, so our help costs you nothing. Your premium is set by the carrier and is the same whether you enroll through us, directly with the company, or on the Marketplace. We do not charge fees.Because we are independent, we are not steering you toward one company's plan. On a typical call we ask what you actually need, confirm your doctors and prescriptions are covered before you enroll, walk through the real tradeoffs between plans, and handle the paperwork.We work with ACA Marketplace plans and subsidy eligibility, individual and family coverage, options after losing employer coverage, self-employed and 1099 coverage, dental and vision, small group benefits, and every line of Medicare including Supplement, Advantage, and Part D.We are also here after you enroll. Questions about a bill, an ID card, a claim, or a plan change go to the same team that set you up.Phone, video, and in-office appointments. Se habla español.
iHealthBrokers (ihealthbrokers.com) has 618 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
Also known as
ihealthbrokers.com
Website
ihealthbrokers.com
Category
Insurance
Location
Atlanta, Georgia
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 38% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Terri Christensen Application on Medicare package…
Terri Christensen made a complicated situation easy for me. Her patience and sense of humor helped the stress I had dreading this process to maximize all we could. iHealthBrokers system from scheduling to completion of tasks is efficient with customer service excellence.
Response from iHealthBrokersMay 2, 2024
Jean, thank you so much for letting us know how we are doing! We pride ourselves on providing excellent and efficient services, Terri's sense of humor is definitely an asset to this team. We are happy the two of you were paired together on your Medicare journey. Let us know if you have any questions regarding your coverage as you move forward, we're always happy to help.
CU
customer
Very easy
Very easy! Chris was nice and helpful! Thank you so much!
Response from iHealthBrokersApr 23, 2024
We are happy to help! Thank you for sharing your experience and if you ever have questions or need further assistance, do not hesitate to call.
DP
David P.
Everything was explained very well
Everything was explained very well
Response from iHealthBrokersApr 18, 2024
Thank you for the feedback! Please let us know if you need any further assistance.
CU
customer
Eric was great to work with
Eric was great to work with, very patient and answered all our questions.
Response from iHealthBrokersApr 18, 2024
Thank you so much for sharing! We love Eric's dedication and willingness to help and educate others when it comes to finding insurance. If you ever need further assistance, please let us know!
MS
Matt S - G.
Great experience
My broker Chris was very responsive and professional, and knowledgeable.
Response from iHealthBrokersApr 9, 2024
Thank you for your feedback. We will be sure to let Chris know of your kind words.
UC
Unhappy C.
iHealth A Complete Waste Of Money
Our California Medical Insurance would not cover my son while he was attending school out of state. I was referred to Jesse. He conducted a thorough phone interview with me months before my son was scheduled to leave for college. I made it very clear that I needed temporary medical and dental coverage while he attended school out of state. Medical because he was an athlete for the college and dental because he would need his wisdom teeth pulled. We signed up for dental immediately so that we could make the required one year of payments before wisdom teeth would be covered. We signed up for medical just before my son left for college. Here we are 3 years later and $9,000 in USELESS insurance payments...Dental did not cover the wisdom teeth surgery and medical did not cover his sports injury bills. I've tried to reach out to Jesse multiple times in these last 2 years. He was never available and the reps I had to speak to could only provide scripted answers. If you are a Californian looking for temporary out of state coverage, DO NOT WASTE YOUR MONEY HERE!!
Response from iHealthBrokersApr 9, 2024
Dear Cindy (a.k.a. Unhappy Customer),
I am compelled to address your review, which, frankly, misrepresents the interactions you've had with our team. When you initially reached out to us in February of 2021 regarding your son's move to Nebraska, you engaged with several members of our team, including Terri, Kimberly, Eric, and Kaileena, but never directly with me (Jesse), as your review suggests.
Your request for short-term medical insurance and dental coverage was diligently handled by our team, and we secured policies from highly reputable companies with long-standing histories of reliability dating back to the 1800s.
While it's regrettable that you encountered issues with your coverage, it's important to clarify that any alleged scripted responses do not align with our company's practices. We pride ourselves on transparent and personalized service, evidenced by detailed notes and call recordings from every interaction you've had with our team. Allow me to address the specific concerns you raised:
On 09/12/2022, you contacted our office expressing dissatisfaction with your dental insurance claim denials. Despite our efforts to assist you, including intervention by Eric and attempts to resolve the issue with the carrier, you remained adamant in your stance, eventually opting to cancel the plan against our recommendation.
Subsequently, on 02/07/2024, we notified you via email regarding a lapsed medical insurance payment. Rather than addressing this issue directly, your response mirrored the sentiments expressed in your review.
It's imperative to note that had you approached us with the explanation of benefits for any denied claims (or contacted us at all), we would have promptly contacted your medical insurance company to rectify the situation. This proactive approach to advocacy and resolution is fundamental to our daily operations, as we understand that insurance carriers can make errors that warrant correction.
Your referral to us by your previous broker, along with the thousands of positive reviews spanning our 17 years in business, underscores our unwavering commitment to exemplary customer service. Our track record, with less than 1% of reviews falling below 5 stars, speaks volumes about our dedication to client satisfaction.
In light of your recent email requesting that we call you, we regret to inform you that we will not be initiating contact. Your review and our subsequent response signify the termination of our business relationship, and we have no intention of engaging in further discussion with you.
Sincerely,
Jesse Smedley, CEO
iHealthBrokers
DD
D. D.
Great Service!
The team was efficient, polite, professional, and were able to find a very narrow product for me. Eric was great!
Response from iHealthBrokersMar 14, 2024
Thank you for sharing your experience! If you ever have questions, always feel free to reach back out. Our support team is here to provide continued service! We appreciate the rating and review!
DJ
Dave J.
I discovered iHealthBrokers on YouTube
I discovered iHealthBrokers on YouTube, watched a few episodes called for health insurance through the Market place until I am eligible for Medicare and they made it extremely easy I highly recommend.
Thank you
